【Hilton Tokyo】Concierge

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will lead the concierge
team in providing personalized and professional service to all guests.
As a Concierge , you’re not just overseeing the daily
operations of the concierge desk – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in
  a concierge or guest service role, ideally in a supervisory capacity within
  a luxury hotel environment.
• Strong leadership and team management
  skills, with the ability to train and motivate staff.
• Excellent
  communication and interpersonal skills, focusing on providing exceptional guest
  service.
• In-depth knowledge of local attractions, restaurants,
  and events.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge software is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in
  a concierge or guest service role, ideally in a supervisory capacity within
  a luxury hotel environment.
• Strong leadership and team management
  skills, with the ability to train and motivate staff.
• Excellent
  communication and interpersonal skills, focusing on providing exceptional guest
  service.
• In-depth knowledge of local attractions, restaurants,
  and events.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge software is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in
  a concierge or guest service role, ideally in a supervisory capacity within
  a luxury hotel environment.
• Strong leadership and team management
  skills, with the ability to train and motivate staff.
• Excellent
  communication and interpersonal skills, focusing on providing exceptional guest
  service.
• In-depth knowledge of local attractions, restaurants,
  and events.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge software is preferred.

Here’s what you’ll do during
a typical day:

• Delight our guests:  Respond
  promptly and professionally to guest inquiries, requests,
  and concerns
• Offer recommendations:  Provide
  information and handle arrangements for dining, transportation, events, tours,
  and local attractions
• Coordinate special
  services:  Arrange for medical care, childcare, floral delivery,
  and other personalized guest needs
• Support VIP
  guests:  Facilitate seamless registration and elevated service
  for high-priority guests

• Promote hotel
  offerings:  Share marketing materials and encourage use of hotel
  services and programs