In-Room Dining Order Taker - Waldorf Astoria Chicago
Negotiable
Job Description
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padding: 0px; user-select: text;">Waldorf Astoria
lang="EN-US" data-ccp-parastyle="Normal (Web)"
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Dining Order Taker to join the team in Chicago's Gold
Coast!
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paraeid="{701acd54-5b65-4e3c-b865-75f7dbcfb819}{187}"
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transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures:
none !important; line-height: 19px; margin: 0px; padding: 0px; user-select:
text;">Recognized as one of the Best Hotels in the World and in Chicago with
the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf
Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among
the famed Oak Street retailers and beach, Rush Street restaurants and nightlife,
and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s,
this luxury hotel features 215 rooms, over 5,000 square feet of meeting space
and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room
dining.
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text;">At Waldorf Astoria, we create unforgettable experiences for our guests,
meaningful opportunities for our Team Members, and a positive impact in our
community.
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19px; margin: 0px; padding: 0px; user-select: text;">Union
Position:
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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
19px; margin: 0px; padding: 0px; user-select: text;">This position is part
of the Local 1 Union which requires
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complete open
availability
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margin: 0px; padding: 0px; user-select: text;">. We cannot accommodate schedule
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1px solid transparent; font-size: 12pt; font-variant-ligatures: none !important;
line-height: 19px; margin: 0px; padding: 0px; user-select:
text;">restrictions
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margin: 0px; padding: 0px; user-select: text;"> and full-time hours
are
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not
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guaranteed. Hours and
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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
19px; margin: 0px; padding: 0px; user-select: text;"> are based on seniority
and business needs and may be minimal at times until seniority is established.
You must be comfortable with a schedule and hours that may vary from week
to week.
Exceptional Hospitality
Starts with You
Picture yourself brightening someone’s day.
When you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As
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text;">In-Room Dining Order
Taker, you’re not just processing
in-room dining orders – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.
What It Takes to Make the Stay
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership. A belief that Teamwork
drives the best outcomes.
A sense of Ownership and accountability. And a focus on the Now,
bringing urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes.
A sense of Ownership and accountability. And a focus on the Now,
bringing urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes.
A sense of Ownership and accountability. And a focus on the Now,
bringing urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll do during a typical
day:
- Delight our guests: Bring an upbeat and friendly attitude
to all guest interactions and proactively look for ways to make their experience
special - Answer calls promptly: Respond to Room Service telephones
and guest requests in a friendly, timely, and efficient manner - Take
orders with care: Capture food and beverage orders and input them into
the point-of-sale system without errors – attention to detail
is key! - Master the menu: Learn the details of all menu items,
promotions, and specials so you can help guests and answer their questions
with confidence - Upsell Offerings: Suggest and promote food
and beverage items such as sides, desserts, drinks, and special
promotions - Process payments with accuracy: Reconcile checks,
including verifying check totals and gratuity disbursement, and handle cash
according to accounting guidelines
