This is the communication link between the guest
and the Room Service Department.
Courteous and careful attention to details are essential to good
telephone manners. Help the guest to select the tastiest dishes on
the menu while increasing the profitability of the Room Service
Department. Good salesmanship to help the guest order what he really
wants.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
To
address the guest by name by looking at the telephone panel.
To
be clear and concise when communicating on the phone.
To
be organized and establish, through training, correct procedures in
the formulation of the Room Service request.
To enquire in advance the daily specials, Soup du Jour,
vegetables, other special, etc.
To
coordinate any special delivery by the Room Service Department.
To
recommend the other promotions featured in the hotel.
To
carry out any other duties as and when required by the Assistant Room Service
Manager.
