Exceptional Hospitality Starts with You
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Picture yourself
creating a warm welcome, even while the rest of the city sleeps. As
a Guest Service Agent (Night), you'll be the face of the hotel
overnight, ensuring every guest feels safe, valued, and well cared
for.You'll be responsible for delivering exceptional guest service
throughout the night, handling late check-ins and early departures, responding
to guest enquiries, and ensuring the Front Office operates smoothly.
In addition to creating memorable guest experiences, you'll complete
the overnight audit, reconcile daily financial transactions, and prepare
the hotel for a successful start to the next day.
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As a Guest Service Agent (Night), you're
not just keeping the hotel running overnight. You're creating a seamless
experience for our guests while helping set the team up for success each
morning.
Discover Your Next
Destination
Located in the heart
of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm
hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's
premier business and entertainment precincts, the hotel offers exceptional
dining experiences, stylish accommodation, and outstanding service. As part
of Hilton's flagship hotel in Western Australia, you'll have the opportunity
to build a rewarding career while creating memorable experiences for our guests
every day.
A World of Rewards
- Enjoy the convenience
of a fully provided and laundered uniform - Complimentary fresh
and healthy meals while on duty - Personalised development with support
from our on-site Learning & Development Manager, plus global career
opportunities across Hilton. - Make a meaningful impact through our
award-winning Corporate Responsibility programmes – learn more
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href="https://travelwithpurpose.hilton.com/responsible-business/">(Responsible
Business | Travel with Purpose | Hilton TWP) - Go Hilton Team Member
Travel Program – enjoy heavily discounted hotel stays from as little as $70 per
night across the globe - Fitness Passport - access a wide network of gyms
and fitness centres - Up to 25% off Food & Beverage across
participating outlets - Year-round recognition programmes celebrating your
contributions and achievements - Wellbeing initiatives to support your
mental and physical health
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Valid Driver's
License - Previous experience in a guest service or front office role
within the hospitality industry. - Strong communication and interpersonal
skills, with the ability to handle guest inquiries and complaints
professionally. - Proficiency in hotel property management systems (PMS)
and general front office procedures. - Excellent multitasking skills
and the ability to remain calm and professional in a fast-paced
environment. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Valid Driver's
License - Previous experience in a guest service or front office role
within the hospitality industry. - Strong communication and interpersonal
skills, with the ability to handle guest inquiries and complaints
professionally. - Proficiency in hotel property management systems (PMS)
and general front office procedures. - Excellent multitasking skills
and the ability to remain calm and professional in a fast-paced
environment. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Valid Driver's
License - Previous experience in a guest service or front office role
within the hospitality industry. - Strong communication and interpersonal
skills, with the ability to handle guest inquiries and complaints
professionally. - Proficiency in hotel property management systems (PMS)
and general front office procedures. - Excellent multitasking skills
and the ability to remain calm and professional in a fast-paced
environment. - Proficiency in English; additional languages are
a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
Here’s what you’ll do during a typical
day:
- Deliver a warm welcome: Welcome
late-arriving guests, complete check-ins and check-outs, assign rooms, issue
room keys, and ensure every guest receives exceptional service throughout
the night. - Complete the night audit: Perform
the end-of-day audit, reconcile guest accounts and financial transactions,
balance daily revenue, and prepare reports to ensure an accurate start for
the next business day. - Support efficient
check-out: Respond promptly to guest requests and enquiries,
resolve concerns with care and professionalism, and ensure the safety, security,
and comfort of guests during overnight hours. - Provide hotel
and local knowledge: Demonstrate comprehensive knowledge of hotel
offerings, room types, rates, promotions, and local area information to assist
with guest inquiries - Promote hotel services: Use
up-selling techniques to recommend hotel amenities and maximise room and service
revenue - Keep the Front Office running smoothly:
Maintain accurate guest records, process payments, communicate effectively
with other departments, and ensure the Front Office is organised and ready
for the morning shift.
