Front Desk Supervisor - Conrad Indianapolis

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Indianapolis
Job Description

Conrad Indianapolis is looking for a Front Desk Supervisor to join
the Front Office Team! This is an amazing opportunity to grow your career
in a Fortune 500 company within a sophisticated luxury brand.

style="line-height: normal; margin-bottom: 0in;"> 

style="line-height: normal; margin-bottom: 0in;">As the city's first true luxury hotel and only Forbes recommended hotel
in the state, this 23-story tower has 247 guest rooms, 15,000 square feet
of flexible meeting space, and 2 food and beverage outlets: The Capital Grille
and The Lounge with the added convenience of in-room dining
style="font-size: 12pt;">. We
are home to the city’s only hotel spa and are connected via skywalk to The Arts
Garden and The Indiana Convention Center, giving teams and guests seamless
access across downtown Indianapolis. 

 

Join a team that values
clear goals, open communication, and data-driven decisions—backed by Hilton
systems, strong ownership partnerships, and a culture that develops leaders
and recognizes results.

 

Want to learn more?  href="https://www.conradindianapolis.com/">Hotel Website href="https://www.instagram.com/conradindy/">, Instagram href="https://www.facebook.com/ConradIndy">, Facebook

 

Exceptional
Hospitality Starts with You

Picture yourself brightening
someone’s day. When you join our Hotels team, that’s exactly what you’ll
do every time you come to work! As a Front Office
Supervisor
, you’re not just supervising daily front office operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

#LI-MD1

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

#LI-MD1

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

#LI-MD1

Here's what you'll
do during a typical day:

  • Supervise front office team: Lead
    team members in performing all front office procedures, ensuring smooth
    check-ins, check-outs, and guest service delivery
  • Lead day-to-day
    team operations:
    Create team schedules, assign tasks, lead pre-shift
    meetings, and provide training, guidance, and in the moment
    feedback
  • Lead guest issue resolution: Respond to guest inquiries
    and concerns directly while supporting team members in in handling complex
    or escalated issues
  • Manage lobby flow: Monitor guest traffic
    in the lobby and adjust team coverage in real time to maintain service
    efficiency
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。