Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will oversee the safety
and security operations of the hotel, ensuring that all guests, staff,
and property are safe and secure. You will develop and implement security
policies, conduct risk assessments, and lead the safety team to ensure
compliance with local safety regulations and hotel policies.
As a Safety & Security Manager, and facilities –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 5 years of experience
in security and fire safety management. - Valid Security Officer License
issued by the Police Licensing & Regulatory Department
(PLRD). - Certified Senior Fire Safety Manager, and certification
in bizSAFE Level 4 preferred. - Certified First Aider with a valid Company
Emergency Response Team (CERT) certification. - Strong knowledge of local
safety, fire, and security regulations and compliance requirements. - Good
understanding of hotel security operations and service standards. - Proven
ability to respond effectively to emergencies and security
incidents. - Strong interpersonal skills with the ability to build
relationships with authorities and internal stakeholders. - Good verbal
and written communication skills, including report writing. - Ability
to train, coach, and develop team members.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 5 years of experience
in security and fire safety management. - Valid Security Officer License
issued by the Police Licensing & Regulatory Department
(PLRD). - Certified Senior Fire Safety Manager, and certification
in bizSAFE Level 4 preferred. - Certified First Aider with a valid Company
Emergency Response Team (CERT) certification. - Strong knowledge of local
safety, fire, and security regulations and compliance requirements. - Good
understanding of hotel security operations and service standards. - Proven
ability to respond effectively to emergencies and security
incidents. - Strong interpersonal skills with the ability to build
relationships with authorities and internal stakeholders. - Good verbal
and written communication skills, including report writing. - Ability
to train, coach, and develop team members.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 5 years of experience
in security and fire safety management. - Valid Security Officer License
issued by the Police Licensing & Regulatory Department
(PLRD). - Certified Senior Fire Safety Manager, and certification
in bizSAFE Level 4 preferred. - Certified First Aider with a valid Company
Emergency Response Team (CERT) certification. - Strong knowledge of local
safety, fire, and security regulations and compliance requirements. - Good
understanding of hotel security operations and service standards. - Proven
ability to respond effectively to emergencies and security
incidents. - Strong interpersonal skills with the ability to build
relationships with authorities and internal stakeholders. - Good verbal
and written communication skills, including report writing. - Ability
to train, coach, and develop team members.
Here’s what you’ll
do during a typical day:
Planning
Activities
- Ensure compliance with Fire Safety, Health &
Safety regulations, and internal policies, including the Global Security
Manual - Conduct regular building patrols (minimum three per 24 hours)
to ensure security, fire prevention, and safe evacuation
readiness - Liaise with Department Heads to ensure staff awareness
of security responsibilities; provide guidance and support, including induction
training - Plan and deliver regular safety and security training
programmes (e.g. fire safety, first aid, emergency response, active threat
awareness) - Coordinate and monitor key security programmes such as lost
& found, key control audits, evacuation drills, and Manager on Duty
schedules - Support event planning with Department Heads by assessing
risks and recommending appropriate security measures - Maintain strong
working knowledge of the hotel’s layout and operations to anticipate and address
potential risks - Recruit, train, and develop security personnel to ensure
compliance with company standards
Organising
Activities
- Deploy and manage security resources to ensure
optimal coverage and operational efficiency across all hotel
areas - Supervise, coach, and develop team members, ensuring training
and performance standards are met - Plan and schedule daily security
operations, including manpower deployment and patrol duties - Liaise
with operational departments to stay informed of daily activities and potential
risks - Ensure compliance with Hilton’s Global Security Manual and all
legal requirements - Conduct regular internal audits and prepare security
reports to identify trends and drive improvements - Lead and document
investigations into incidents (e.g. accidents, theft, loss, unlawful activity)
and report findings to management
Directing
Activities
- Lead the implementation of all safety
and security programmes to protect guests, team members,
and assets - Coordinate with government authorities and law enforcement
agencies as required - Oversee security arrangements for events, including
deployment of additional personnel - Direct routine and ad-hoc patrols
across all hotel areas, including public spaces, rooms, and back-of-house
areas - Manage incidents and determine when escalation to authorities
is required - Liaise with corporate and senior management on security
policies and best practices - Conduct inspections (e.g. lockers, personnel
checks) in line with company policies - Provide guidance to team members
and departments on security-related matters, ensuring professionalism
and alignment with Hilton values
Controlling
Activities
- Monitor and report all incidents and accidents
through approved systems, ensuring proper documentation
and follow-up - Maintain accurate records, reports, and communication
related to security activities - Monitor team performance and ensure
adherence to departmental standards - Ensure compliance with fire safety,
emergency procedures, anti-terrorism measures, and human rights policies
(including modern slavery) - Work with HR and departments to verify proper
documentation and identification for all team members
and contractors - Oversee key control processes across departments
to ensure accountability and security
