Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! Long Description: You
will be the first point of contact for guests, responsible for ensuring smooth
check-ins, check-outs, and addressing guest inquiries throughout their stay.
You play a key role in making guests feel welcome, ensuring that all their needs
are met and that any issues are resolved promptly. As a Front
Office / Guest Service Agent, you’re not just ensuring a seamless
check-in and check-out process – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
lang="EN-AU">Why you will love working
for Hilton!
Access to the world’s best Team Member
Travel Program with highly discounted rates
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm;">Discounts of up to 25-50% on products and services
in participating Hilton outlets
lang="EN-AU">Comprehensive training and support for your new
role
Access to Hilton
University training, offering more than 3000 learning
programs
Extensive range
of career development opportunities
What It Takes
to Make the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
lang="EN-AU">Why you will love working
for Hilton!
Access to the world’s best Team Member
Travel Program with highly discounted rates
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm;">Discounts of up to 25-50% on products and services
in participating Hilton outlets
lang="EN-AU">Comprehensive training and support for your new
role
Access to Hilton
University training, offering more than 3000 learning
programs
Extensive range
of career development opportunities
What It Takes
to Make the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
lang="EN-AU">Why you will love working
for Hilton!
Access to the world’s best Team Member
Travel Program with highly discounted rates
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm;">Discounts of up to 25-50% on products and services
in participating Hilton outlets
lang="EN-AU">Comprehensive training and support for your new
role
Access to Hilton
University training, offering more than 3000 learning
programs
Extensive range
of career development opportunities
Here’s what you’ll
do during a typical day:
- Deliver a warm welcome: Greet
guests upon arrival and complete the check-in process, including verifying
details, assigning rooms, issuing keys, and providing welcome materials or bell
service assistance - Support efficient check-out: Process
guest departures by verifying charges, handling payments, issuing receipts,
and using the point-of-sale system accurately - Provide hotel and local
knowledge: Demonstrate comprehensive knowledge of hotel offerings,
room types, rates, promotions, and local area information to assist with guest
inquiries - Promote hotel services: Use up-selling techniques
to recommend hotel amenities and maximize room and service
revenue - Delight our guests: Respond to guest requests,
resolve concerns with care and urgency, and effectively manage messages
and communications
