data-start="0" data-end="43">Exceptional Hospitality Starts
with You
data-is-only-node="">Picture yourself brightening someone’s day. When you join
our Hotels team, that’s exactly what you’ll do every time you come to work! As
a
Telephone Operator, you’re
not just answering calls and connecting guests with hotel services – you’re
spreading the light and warmth of hospitality by providing prompt, professional,
and personalized assistance, ensuring every conversation leaves a lasting
positive impression and enhances the guest experience.
What It Takes
to Make the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
data-end="103">Here are responsibilities tailored for a
data-end="63">Telephone Operator role in a Hilton-style job
description:
data-end="125">Responsibilities
data-is-last-node="" data-is-only-node="">
data-start="127" data-end="204">Answer and direct incoming calls promptly,
professionally, and courteously.
data-start="205" data-end="304">Provide accurate information about hotel
facilities, services, promotions, and local attractions.
data-section-id="9s23fp" data-start="305" data-end="409">Handle guest requests
efficiently and coordinate with relevant departments to ensure timely
follow-up.
data-end="487">Process wake-up calls and ensure they are delivered accurately
and on time.
data-end="569">Respond to emergency calls and follow hotel emergency procedures
when required.
data-end="657">Maintain clear and accurate records of guest requests, messages,
and call activities.
data-end="730">Promote hotel services and facilities to enhance the guest
experience.
data-end="835">Ensure all interactions reflect Hilton's commitment
to exceptional hospitality and guest satisfaction.
data-section-id="1lkasw6" data-start="836" data-end="929">Handle guest concerns
with empathy and professionalism, escalating issues when appropriate.
data-section-id="1e5pacb" data-start="930" data-end="1016">Comply with Hilton
brand standards, company policies, and data privacy requirements.
data-section-id="18d0xjp" data-start="1017" data-end="1085">Support the Front
Office team with administrative tasks as needed.
data-section-id="1niptyw" data-start="1086" data-end="1192"
data-is-last-node="">Maintain a positive, professional, and collaborative
approach with guests and team members at all times.
