Overnight Guest Service Agent - Doubletree by Hilton Hotel - San Diego Mission Valley

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, San Diego
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As
an Overnight Guest Service Agent, you’re
not just ensuring a seamless check-in and check-out process – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.

href="https://www.hilton.com/en/hotels/sdgo-dt-doubletree-san-diego-mission-valley/hotel-info/">The
DoubleTree by Hilton San Diego - Mission Valley
is searching for
an Overnight Guest Service Agent.  The 300 rooms hotel is conveniently
located by the Mission Valley Freeway and steps from the trolley.

Our Team
Members love being a part of our award-winning culture. We provide a welcoming
work atmosphere, comprehensive health benefits, opportunities for professional
development, and the Go Hilton travel discount program.  In addition,
we offer free meals during shifts and free parking onsite. 

The ideal
candidate will possess:

  • Minimum of six months of hotel front desk
    experience
  • Minimum of two years of customer service
    experience
  • Hilton experience and night audit experience are highly
    preferred

 

Classification:
 Full-Time 

Shifts pattern:  Overnight
shift, weekends and holidays are required

 

 

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0in;"> 

What It Takes to Make the Stay

At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing.

Inspiring others through Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline to every moment, knowing
it can make a lasting impact.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality. Acting
    with Integrity and always doing the right thing.

    Inspiring others through Leadership. A belief that Teamwork drives
    the best outcomes. A sense of Ownership and accountability. And a focus
    on the Now, bringing urgency and discipline to every moment, knowing
    it can make a lasting impact.

      What It Takes to Make
      the Stay

      At Hilton, our core values define what it takes to succeed
      here and guide the qualities we look for in every team member:

      A passion
      for spreading the light and warmth of Hospitality. Acting
      with Integrity and always doing the right thing.

      Inspiring others through Leadership. A belief that Teamwork drives
      the best outcomes. A sense of Ownership and accountability. And a focus
      on the Now, bringing urgency and discipline to every moment, knowing
      it can make a lasting impact.

        Here's what you'll do during
        a typical day:

        • Deliver a warm welcome: Greet guests
          upon arrival and complete the check-in process, including verifying details,
          assigning rooms, issuing keys, and providing welcome materials or bell service
          assistance
        • Support efficient check-out: Process guest
          departures by verifying charges, handling payments, issuing receipts, and using
          the point-of-sale system accurately
        • Provide hotel and local
          knowledge:
          Demonstrate comprehensive knowledge of hotel offerings, room
          types, rates, promotions, and local area information to assist with guest
          inquiries
        • Promote hotel services: Use up-selling
          techniques to recommend hotel amenities and maximize room and service
          revenue
        • Delight our guests: Respond to guest requests,
          resolve concerns with care and urgency, and effectively manage messages
          and communications
        • Balance transactions: Audit, post,
          and reconcile the day's financial activity across outlets
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。