Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You’ll oversee all aspects
of our food and beverage operations, from crafting innovative menus to ensuring
impeccable service. As a Director of Food & Beverage,
you’re not just providing strategic direction for all aspects of the hotel’s
food and beverage operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 5–8 years
of senior Food & Beverage leadership experience within a luxury
or upscale hotel environment. - Demonstrated experience managing multiple
restaurants, bars, banquet operations, and large, diverse teams. - Proven
track record of driving revenue growth, profitability, and operational
excellence. - Strong exposure to luxury service standards, including
Forbes Travel Guide and/or Leading Quality Assurance
(LQA) frameworks. - Excellent leadership, coaching,
communication, and stakeholder management skills. - Strong financial
acumen with expertise in budgeting, forecasting, cost control, and business
planning. - Solid understanding of Food & Beverage operations, guest
experience management, and labour optimization. - Proficiency in hotel
management systems and Microsoft Office applications. - Excellent written
and verbal communication skills in English.
Key Competencies
- Strategic
Thinking - Commercial Acumen
- Luxury Hospitality
Mindset - Operational Excellence
- Financial
Management - People Leadership & Development
- Guest-Centric
Service - Innovation & Change Management
- Relationship Building
& Influencing - Problem Solving & Decision
Making
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
- Minimum
5–8 years of senior Food & Beverage leadership experience
within a luxury or upscale hotel environment. - Demonstrated experience
managing multiple restaurants, bars, banquet operations, and large, diverse
teams. - Proven track record of driving revenue growth, profitability,
and operational excellence. - Strong exposure to luxury service standards,
including Forbes Travel Guide and/or Leading Quality
Assurance (LQA) frameworks. - Excellent leadership, coaching,
communication, and stakeholder management skills. - Strong financial
acumen with expertise in budgeting, forecasting, cost control, and business
planning. - Solid understanding of Food & Beverage operations, guest
experience management, and labour optimization. - Proficiency in hotel
management systems and Microsoft Office applications. - Excellent written
and verbal communication skills in English.
Key Competencies
- Strategic
Thinking - Commercial Acumen
- Luxury Hospitality
Mindset - Operational Excellence
- Financial
Management - People Leadership & Development
- Guest-Centric
Service - Innovation & Change Management
- Relationship Building
& Influencing - Problem Solving & Decision
Making
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific
program/plan.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 5–8 years
of senior Food & Beverage leadership experience within a luxury
or upscale hotel environment. - Demonstrated experience managing multiple
restaurants, bars, banquet operations, and large, diverse teams. - Proven
track record of driving revenue growth, profitability, and operational
excellence. - Strong exposure to luxury service standards, including
Forbes Travel Guide and/or Leading Quality Assurance
(LQA) frameworks. - Excellent leadership, coaching,
communication, and stakeholder management skills. - Strong financial
acumen with expertise in budgeting, forecasting, cost control, and business
planning. - Solid understanding of Food & Beverage operations, guest
experience management, and labour optimization. - Proficiency in hotel
management systems and Microsoft Office applications. - Excellent written
and verbal communication skills in English.
Key Competencies
- Strategic
Thinking - Commercial Acumen
- Luxury Hospitality
Mindset - Operational Excellence
- Financial
Management - People Leadership & Development
- Guest-Centric
Service - Innovation & Change Management
- Relationship Building
& Influencing - Problem Solving & Decision
Making
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific
program/plan.
Key
Responsibilities
Strategic Leadership &
Business Performance
- Lead and oversee all Food &
Beverage operations across the hotel. - Develop and execute strategic
initiatives to drive revenue growth, profitability, and market
competitiveness. - Identify new business opportunities, concepts,
and revenue streams to maximize performance. - Contribute to the overall
strategic direction and success of the hotel as a member of the Executive
Committee. - Monitor industry trends, competitor activities, and market
developments to maintain a competitive
advantage.
Guest Experience & Brand
Excellence
- Ensure exceptional guest satisfaction through
memorable dining, beverage, banquet, and event experiences. - Uphold
Hilton and Conrad brand standards across all Food & Beverage
touchpoints. - Drive a culture of luxury hospitality, service excellence,
and continuous improvement. - Proactively engage with guests to gather
feedback and build lasting
relationships.
Financial & Operational
Management
- Develop and manage departmental budgets,
forecasts, and business plans. - Achieve financial objectives through
effective revenue management and cost control. - Monitor and optimize food
cost, beverage cost, labour cost, productivity, and inventory
management. - Analyze business performance and implement corrective
actions to improve results. - Ensure operational efficiency
and consistency across all Food & Beverage
outlets.
Team Leadership &
Development
- Lead, mentor, and develop the Food &
Beverage leadership team and Team Members. - Foster a culture
of engagement, accountability, collaboration, and high
performance. - Drive succession planning, talent development, and employee
retention initiatives. - Ensure teams are adequately trained and equipped
to deliver exceptional guest
experiences.
Compliance & Quality
Assurance
- Ensure full compliance with food safety, hygiene,
health and safety, licensing, and regulatory requirements. - Maintain
operational standards that meet or exceed Hilton brand expectations and luxury
hospitality benchmarks. - Champion quality assurance initiatives
and continuous improvement
programs.
Stakeholder
Management
- Build and maintain strong relationships
with guests, suppliers, business partners, and key stakeholders. - Partner
closely with Sales, Marketing, Revenue Management, Culinary, and other
operational departments to achieve business objectives. - Represent
the Food & Beverage division at hotel and corporate meetings
as required.
Additional
Responsibilities
- Perform any other duties
or responsibilities as assigned by the Hotel Manager.
