Exceptional Hospitality Starts with You
style="text-align: justify;">
The F&B Attendant is concerned with the efficient and professional
service of food and beverages, while ensuring guests receive optimum service
in accordance with the standards, policies and procedures of the hotel
and Hilton.At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
style="text-align: justify;">
As the F&B Attendant, you will be responsible for performing
the following tasks to the highest standards:
style="text-align: justify;">
class="ortl-align-justify">Maintain high customer
service focus by approaching your job with the customers always
in mind.
-
style="text-align: justify;">
style="font-size: 11pt;">Have a positive impact, taking personal responsibility
and initiative to resolve issues, always clearly communicating with both
customers and colleagues.
class="ortl-align-justify">Contribute ideas
and suggestions to enhance operational / environmental procedures in
the hotel.
-
style="text-align: justify;">
style="font-size: 11pt;">Actively promote the services and facilities of Hilton
hotels to guests and suppliers of the hotel.
class="ortl-align-justify">Perform all duties
and responsibilities in a manner that ensures your safety and that of others
in your workplace.
-
style="text-align: justify;">
style="font-size: 11pt;">Confidently know the food and beverage menu contents
and explain them in detail to guests.
class="ortl-align-justify">Understand dietary
requirements and offer appropriate suggestions.
class="ortl-align-justify">Complete checklists
on product knowledge.
-
style="text-align: justify;">
style="font-size: 11pt;">Make suggestions on the menu that might suit guests
of different nationalities.
class="ortl-align-justify">Familiarize with menu items
of all other outlets to recommend guests to other
outlets.
-
style="text-align: justify;">
style="font-size: 11pt;">Confidently know opening hours of all restaurants
and hotel outlets. -
style="text-align: justify;">
style="font-size: 11pt;">Able to recommend other restaurants and city
attractions to hotel guests.
class="ortl-align-justify">Complete the checklist
on preparing the restaurant for service.
class="ortl-align-justify">Greet guests with a smile,
offer assistance with coats, bags, etc., and introduce
yourself.
-
style="text-align: justify;">
style="font-size: 11pt;">Ask all guest if they would prefer smoking
or non-smoking tables and escort them to the table.
class="ortl-align-justify">Follow-up on any guest
questions or queries immediately and if you don’t have the answers, check
with your Manager.
-
style="text-align: justify;">
style="font-size: 11pt;">Ensure that all service procedures are carried out
to the standards required.
class="ortl-align-justify">Make sure all areas
are cleaned and maintained in accordance with operating
procedures.
-
style="text-align: justify;">
style="font-size: 11pt;">Take personal responsibility for the service experience
of all guests in your designated area.
class="ortl-align-justify">Smile and greet all guests
as they enter and exit the restaurant, even if they are not designated to your
section.
-
style="text-align: justify;">
style="font-size: 11pt;">Give guest service the highest
priority. -
style="text-align: justify;">
style="font-size: 11pt;">Display professional behaviour at all
times. -
style="text-align: justify;">
style="font-size: 11pt;">Avoid offensive or impolite
language. -
style="text-align: justify;">
style="font-size: 11pt;">Report any accidents / incidents to the Supervisor /
Assistant Manager / Manager.
class="ortl-align-justify">Carry out any other
reasonable duties and responsibilities as assigned.
class="ortl-align-justify">The Management reserves
the right to make changes to this job description at its sole discretion
and without advance notice.
Direct
Reports：
style="color: black;">N/A
style="text-align: justify;">
name="what-are-we-looking-for">
style="font-size: 11pt;">What are we looking
for?
style="color: black;">F&B Attendant
serving Hilton Brands
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
style="font-size: 11pt;">Senior High School education or specialty
in Hospitality.
-
style="text-align: justify;">
lang="EN-SG" style="font-size: 11pt;">1-2 years in a managerial position in a 4
/ 5-star category hotel. -
style="text-align: justify;">
lang="EN-SG" style="font-size: 11pt;">Good command of English to meet business
needs. -
style="text-align: justify;">
lang="EN-SG" style="font-size: 11pt;">Motivated and committed, approaching all
tasks with enthusiasm and seizing opportunities to learn new skills or knowledge
in order to improve your personal performance.
class="ortl-align-justify">Flexible
and responds quickly and positively to changing requirements including
the performance of any tasks requested of you.
class="ortl-align-justify">Maintain high
team focus by showing cooperation and support to colleagues in the pursuit
of team goals.
-
style="text-align: justify;">
lang="EN-SG" style="font-size: 11pt;">Possess basic knowledge of food
and beverage preparation and service of various
alcoholic. -
style="text-align: justify;">
lang="EN-SG" style="font-size: 11pt;">Able to remember, recite and promote
the variety of menu items.
class="ortl-align-justify">Open minded
with an outgoing personality.
class="ortl-align-justify">Willing
to work for long hours and possess a positive
attitude.
