Job
Title : Duty Manager
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Work Location
: Hilton Istanbul Bomonti Hotel & Conference
Center
style="font-size: 12pt;">Reporting To : Director of Front
Office
style="font-size: 12pt;">A Duty Manager works closely with Guests to greet,
converse, and assist with enquiries, especially when VIP Guests, long-stay
Guests, and others are in the hotel lobby.
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Who
are we looking for?
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Duty Managers serving Hilton brands
are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
- A minimum of 2 years
of experience as a Duty Manager or in a similar supervisory role within
the hotel industry
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Fluent English; additional languages
are an asset.
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">High level of
IT proficiency
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Excellent leadership, interpersonal and communication
skills
Accountable and resilient
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Commitment to delivering
a high level of customer service -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Flexibility to respond
to a variety of work situations -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Ability to work on your
own and as part of a team
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with Front Office Management
Systems
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with cash
handling
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Career
and development opportunities in Hilton Hotels
Worldwide
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Competitive Salary &
Wages
style="font-size: 12pt;">Private Health Insurance
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">“Go Hilton”
- discounted room rates in Hilton Hotels Worldwide for yourself and your family
members & friends
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Indoor Parking
Privileges
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Complimentary Dry Cleaning for Business
Attire
style="font-size: 12pt;">Monthly Transportation Fee
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Complimentary Shuttle Bus -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">50%
discount on personal food & beverage consumption in the sister
hotels.
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Extended nursing hours of 1,5 hours until
the baby reaches to 18 months (for newly born
mothers)
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">14 days paid paternity
leave
style="font-size: 12pt;">Opportunity to make a positive impact on environment
and community with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look for demonstration of these Hilton
Values:
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">Hospitality - We're passionate about delivering
exceptional guest experiences.-
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with
a sense of urgency and discipline.
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Who
are we looking for?
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Duty Managers serving Hilton brands
are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
- A minimum of 2 years
of experience as a Duty Manager or in a similar supervisory role within
the hotel industry
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Fluent English; additional languages
are an asset.
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">High level of
IT proficiency
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Excellent leadership, interpersonal and communication
skills
Accountable and resilient
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Commitment to delivering
a high level of customer service -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Flexibility to respond
to a variety of work situations -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Ability to work on your
own and as part of a team
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with Front Office Management
Systems
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with cash
handling
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Career
and development opportunities in Hilton Hotels
Worldwide
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Competitive Salary &
Wages
style="font-size: 12pt;">Private Health Insurance
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">“Go Hilton”
- discounted room rates in Hilton Hotels Worldwide for yourself and your family
members & friends
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Indoor Parking
Privileges
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Complimentary Dry Cleaning for Business
Attire
style="font-size: 12pt;">Monthly Transportation Fee
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Complimentary Shuttle Bus -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">50%
discount on personal food & beverage consumption in the sister
hotels.
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Extended nursing hours of 1,5 hours until
the baby reaches to 18 months (for newly born
mothers)
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">14 days paid paternity
leave
style="font-size: 12pt;">Opportunity to make a positive impact on environment
and community with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look for demonstration of these Hilton
Values:
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">Hospitality - We're passionate about delivering
exceptional guest experiences.-
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with
a sense of urgency and discipline.
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Who
are we looking for?
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Duty Managers serving Hilton brands
are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
- A minimum of 2 years
of experience as a Duty Manager or in a similar supervisory role within
the hotel industry
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Fluent English; additional languages
are an asset.
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">High level of
IT proficiency
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Excellent leadership, interpersonal and communication
skills
Accountable and resilient
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Commitment to delivering
a high level of customer service -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Flexibility to respond
to a variety of work situations -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Ability to work on your
own and as part of a team
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with Front Office Management
Systems
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience with cash
handling
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Career
and development opportunities in Hilton Hotels
Worldwide
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Competitive Salary &
Wages
style="font-size: 12pt;">Private Health Insurance
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">“Go Hilton”
- discounted room rates in Hilton Hotels Worldwide for yourself and your family
members & friends
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Indoor Parking
Privileges
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Complimentary Dry Cleaning for Business
Attire
style="font-size: 12pt;">Monthly Transportation Fee
-
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Complimentary Shuttle Bus -
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">50%
discount on personal food & beverage consumption in the sister
hotels.
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Extended nursing hours of 1,5 hours until
the baby reaches to 18 months (for newly born
mothers)
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">14 days paid paternity
leave
style="font-size: 12pt;">Opportunity to make a positive impact on environment
and community with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look for demonstration of these Hilton
Values:
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">Hospitality - We're passionate about delivering
exceptional guest experiences.-
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions. -
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with
a sense of urgency and discipline.
style="line-height: normal;">
What will I be doing?
style="font-family: Arial, sans-serif;">
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">As a Duty Manager, you will work closely
with Guests to greet, converse, and assist with enquiries, especially when VIP
Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager
is responsible for managing the first impressions of our Guests and, therefore,
must perform the following tasks to the highest standards:
style="list-style-type: disc;">
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Occupy the hotel lobby and other public
areas, particularly at busy times
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Engage
Guests in conversation and provide general
assistance
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Manage, record, and resolve promptly all
Guest complaints
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Meet and greet VIP Guests and major
corporate clients upon arrival
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Coordinate
the services and special facilities provided to long-stay
Guests
style="font-size: 12pt;">Understand all credit procedures and ensure they
are applied
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Stay current with all hotel products,
services, policies and emergency procedures
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Monitor
Guest satisfaction reports and implement actions to improve
results
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Handle, record and follow through
with management issues or emergencies that arise
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">Conduct any
Health and Safety procedures, if required, including fire walks, food safety
investigations, etc.
