Exceptional Hospitality
Starts with You
The location for this position is virtual/remote
in Brazil
This is your chance to be a part of an in-house Technology
team that's creating consumer-facing, the latest technologies revolutionizing
the hospitality industry around the world! As a Manager Technology Field
Services Brazil, you will bring your technical skills
to a hospitality company with an award-winning culture. On the CALA Field
Services Team reporting to the Director of CALA Field Services, you will support
projects including openings and conversions involving Franchised and Managed
properties. Occasionally, you will also support our projects in other CALA
countries supporting and interacting with the Director of GDCM Deployment
Communications and other disciplines.
What you'll
do during a typical day:
- Provide leadership
and direction for IT operations, systems, applications, communications (voice
and data), and computing services across assigned properties, aligned
with corporate technical vision and standards. - Plan, prioritize,
and lead IT implementation and projects - including new openings and property
transformations - to meet hotel business needs and streamline operations while
adhering to hardware and software standards. - Lead, develop, and support
Technical Field Service teams, overseeing staffing, performance management,
succession planning, vendor partnerships, and service delivery while fostering
a culture of customer service. - Ensure compliance with security, audit,
and brand standards (SOX, PCI, PABP) while driving operational efficiency
and cost‑effective technology solutions.
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How you'll collaborate with others:
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You will be a technical resource to the properties,
owners, the regional executive team and assist in the escalation of complex
IT issues and projects.You will communicate with the executive teams
of our franchised, managed and owned properties, run technology-related
projects, support and deliver IT Systems to align with Corporate and Brand
IT standards.You will also review IT projects, deliverables, contracts,
purchase orders, invoices, and budgets, while communicating project status,
risks, and outcomes to leadership and stakeholders.
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Deliverables you'll take ownership
of:- Research and evaluate local and global technology
solutions to drive business growth, presenting cost‑effective recommendations
to executives, leading pilots, and overseeing deployment to improve productivity
and reduce operational costs. - Monitor IT service delivery by overseeing
support tickets, escalations, and resolutions. - Manage third‑party
vendors to ensure service quality, cost control, and accountability
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What It Takes to Make the Stay
You have
these minimum qualifications:
- Seven (7) + years
professional experience in Information Technology or related field. - Five
(5) + years technical work experience in Hospitality, Operations, or
IT Support - Two (2) years of management or supervisory
experience - Experience with these Hospitality related systems: PMS, POS,
Keycard, PBX, and Voicemail. - Communication fluency in English, Spanish
and Portuguese - Willing to travel up to 50% of the time
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It would be useful if you have:
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BA/BS bachelor's degree in technology or related
fieldIn-depth knowledge of Microsoft Operating
systemsExperience administering networks in a Windows
Server/Workstation environment preferably in an environment with more than 50
nodes and 2 or more domains. (Applicable Microsoft certifications: MCSA, MCTS
or MCITP for Windows Server, MCDST for workstations.)Knowledge
of network infrastructure, including CAT5/6 cabling, wireless networks, network
switches, WAN/LAN, domain controller, Active Directory, firewall and VPN
applications. (applicable Microsoft network admin certifications (MCSA
or MCSE)Experience solving hardware/software problemsCisco
or Microsoft application certifications (e.g. MCSA, MCSE, MCTS or MCITP
for Windows Server, MCDST for workstations)
