As one of the most celebrated openings of 2024, be part of the legacy
as an Arrival Ambassador! Join us in creating a legacy
within a brand where you can stay inspired with a team that will become family.
The newest
href="https://www.hilton.com/en/hotels/orlcici-conrad-orlando/">Conrad
Hotel in Hilton’s luxury portfolio is now open
in Orlando.
Inspired by nature and fashioned
for adventure, Conrad
Orlando sits on the 1,100-acre
rel="noopener noreferrer"
href="https://evermoreresort.com/?gclid=CjwKCAjwrranBhAEEiwAzbhNtWOg01kK5RlkAWN1cwwiZB5K82RkNJ4InttHeoxfpozL41NGFDiQyhoC1Y4QAvD_BwE">Evermore
Orlando Resort bordering Walt Disney World with a 20-acre tropical
beach and 8-acre lagoon setting the stage for luxury which is as harmonious
as it is captivating.
The stunning resort
will feature 433 rooms (to include 51 impeccably designed suites and 10
spacious family suites), 65,000 square feet of meeting space (40,000 indoor
and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food
and beverage outlets. This includes 3 restaurants (rooftop, southern Italian,
and poolside), a cocktail bar, marketplace and in-room
dining.
Want to learn
more?
href="https://www.hilton.com/en/hotels/orlcici-conrad-orlando/?SEO_id=BING-AMER-CN-ORLCICI&y_source=1_NDU5OTg0MzItNDgzLWxvY2F0aW9uLndlYnNpdGU=">Hotel
Website ,
href="https://www.facebook.com/ConradOrlando/">Facebook ,
href="https://www.instagram.com/conradorlando/">Instagram
Why
join the Conrad brand? The modern luxury concept empowers you
to deliver:
What will I
be doing?
The Arrival Ambassador is responsible for managing
the arrival and departure processes for our resort guests. Mainly assigned
at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer
direction to their destination, radio to Conrad Orlando guest details to receive
guest personally, and partner with both Conrad Orlando and Evermore security
teams as needed.
Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando
lobby greeting guests and ensuring a smooth arrival/departure between all guest
services team members for a seamless experience. The Arrival Ambassador
will serve as a source of information on resort amenities and play a pivotal
role in maintaining the integrity of the resort’s access control systems
and processes.
● Serve as Conrad Orlando Gate &
Lobby Arrival Ambassador in ensuring a warm welcome to guests, answer questions,
provide directions, and ensure a seamless
experience.
● Clear communication with Conrad
Orlando front drive team to provide guest details for a personalized welcome
greeting
● Address guest’s issues promptly
and professionally, escalating matters to the appropriate department if
needed.
● Must strive to provide exceptional
customer service and create a positive first
impression.
● Enter and locate guest or work-related
information using computers, mobile devices and/or other electronic
systems.
● During peak arrival or departure times,
must manage queues and maintain order to ensure an efficient flow of guests.
Coordinate with other staff members to streamline the process and reduce wait
times.
● Must handle emergency situations and may
be responsible for providing initial assistance or alerting the appropriate
emergency services if required. They should be knowledgeable about resort
emergency protocols.
● Thorough knowledge of
the layout of the resort, its offerings, and some knowledge of the city
and surrounding areas.
● Ability to effectively deal
with internal and external customers. Some of whom will require high levels
of patience, tact, and diplomacy to defuse tense
situations.
● Assist guests/visitors and Team members
during emergency situations.
● Handle all
interruptions and complaints; escalate to the Manager on Duty
as needed.
● Complete a shift summary/daily activity
or incident report.
● Maintain confidentiality
of proprietary information and protect company
assets.
● Maintain positive working relationships
with others; support the team to reach common
goals.
● Support the resort safety program to promote
and ensure a safe working environment.
● Build strong
relationships with key leaders, vendors, contractors, and other
stakeholders.
● Support other departments through
direct and indirect action.
● Flexible to work
at various assigned locations based on operations
demand.
● Perform other related duties
as assigned.
Qualifications
Education,
Skills and Experience
● High School Diploma
or GED required.
● Minimum of 3 years experience
in guest service related role
● Knowledge of security
operation and general protocols
● Valid Florida
Driver’s License with acceptable driving record
preferred.
● Excellent verbal and written
communication skills
● Excellent interpersonal
and customer service skills
● Excellent communication,
people person; ability to interact with a wide range
of people.
● Excels at customer service
and relationship building.
● Excellent organizational
skills, attention to detail and problem-solving
skills.
● Excellent time management skills with
a proven ability to meet deadlines.
● Ability
to multitask and function well in a high-paced and at times stressful
environment.
● Proficient in Google Workspace,
Microsoft Office Suite, or similar
software.
● Self-starter that can work independently
with minimal supervision.
● Professional appearance
and demeanor.
● Ability to work weekends, holidays,
overtime, and rotating schedules.
Physical
Requirements
● Able to safely lift, pull
and push up to 50 pounds.
● Able to stand, walk,
stoop, kneel, bend, and reach periodically.
● Able
to sit and use the computer for hours at
a time.
● Subject to environmental conditions, work
activities will occur inside and outside.
● Visually
look at a computer screen for extended
periods.
● Repetitive hand motions, such as typing
or directional movements
● Ability to drive a motor
vehicle and golf cart.
Exceptional
Hospitality Starts with You
Picture yourself brightening
someone’s day. When you join our Hotels team, that’s exactly what you’ll
do every time you come to work!
As a Arrival Ambassador, you’re – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
Here's what you'll
do during a typical day:
