Exceptional Hospitality
Starts with You
This role is based at one of our corporate offices
in Miami, FL, McLean, VA, or Dallas, TX
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word-spacing: 0px;">This is your chance to be part of an in-house Commercial
Services team that propels Hilton's sales, revenue management, call center,
and analytics functions! As the Manager, AI & Resorts Offers Strategy,
reporting to the Director, you will help shape and optimize Hilton's offer
strategy for the all-inclusive and resort portfolio. You will sit at
the intersection of commercial strategy, pricing, distribution, sales, digital
merchandising, analytics, and guest demand generation. You will use data,
insights, and a test-and-learn mindset to improve how resort and all-inclusive
offers are designed, targeted, sequenced, measured, and activated across
Hilton's customer- and trade-facing channels.
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word-spacing: 0px;">In this role, you will work closely with Revenue Management,
Pricing, Distribution, Marketing, Digital, Brand, Product, Analytics, regional
commercial teams, and hotel partners to build and refine offers that support
profitable growth, strengthen the customer value proposition, and improve
performance during key need periods and seasonal windows.
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What you'll
do during a typical day:
- Manage and optimize
all-inclusive and resort offers across evergreen, seasonal, and tactical
programs, ensuring alignment with pricing, brand, and commercial
objectives. - Use insights, performance data, and test-and-learn results
to identify opportunities to improve offer design, targeting, sequencing,
placement, and timing. - Translate business needs into offer updates,
activation plans, and digital merchandising changes across customer-facing
channels. - Serve as the key point of contact for offer-related questions
and needs (offer build changes, additions, removals) from key partners,
including the GDM and ops teams. - Develop and lead test and learn
initiatives, as they pertain to Offer Strategy-owned offers, coordinating
participation from key partners.
How you'll
collaborate with others:
- Partner with Revenue
Management, Pricing, Marketing, Digital, Brand, and regional commercial teams
to develop and activate offers specific to the all-inclusive and resort
portfolio, and tailor participation of this portfolio in enterprise-driven
offers. - Surface pricing and offer capability gaps, partnering with
the Pricing team on definition of business need and roadmap
prioritization. - Work closely with Analytics, Data Science, and Product
teams to define performance frameworks, reporting, and use cases that support
strategy decisions. - Coordinate with hotel and operations partners
to ensure offers are operationally sound, brand-right, and aligned with resort
business needs. - Implement digital retailing updates (offer sequencing,
landing page updates, brand.com placements) as needed. - Audit
the visibility of promotional offers and merchandising across all key partner
sites.
Deliverables you'll take ownership
of:
- Development and ongoing optimization of resort
and all-inclusive offer strategies, performance reporting frameworks,
and test-and-learn roadmaps. - Delivery of strategic recommendations
and pilot initiatives tied to offer shelf optimization, promotional strategy,
and need-period demand generation across the resort portfolio.
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What It Takes to Make the Stay
You have
these minimum qualifications:
- Five (5) years
of professional experience - Three (3) years of experience in Pricing,
Revenue Management, Commercial Strategy, Offer Strategy, Analytics, Product,
or Marketing Strategy - Experience supporting all-inclusive business
models - Experience developing promotions, pricing actions, merchandising
strategy, or customer offers - Experience working across cross-functional
teams to implement strategic initiatives - Experience building performance
reporting, drawing actionable insights, and making recommendations based
on data - Experience using analytics to assess offer performance, guest
behavior, travel trends, and changing market conditions - Hospitality,
travel, leisure, or resort-related experience - Travel up
to 10%.
It would be useful if you have:
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Experience applying AI-enabled tools, forecasting,
segmentation, personalization, or decision-support models in a commercial
settingExperience translating AI or advanced analytics outputs into
practical commercial actions and business recommendationsExperience
with offer shelf optimization, digital merchandising, or customer-facing retail
strategyExperience designing and evaluating experiments or structured
test-and-learn programsExperience in a global, matrixed
organizationExperience with Tableau, Power BI, MicroStrategy,
or similar visualization toolsHilton Revenue Management, Commercial
Services, Marketing, or Data & Analytics experienceMBA, Master's
degree, or equivalent relevant experience
