Night Concierge

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking a Night
Concierge
lang="EN-GB"> to join the pre-opening team
for this highly anticipated new luxury hotel opening later
this year.

 

lang="EN-GB">This is a unique opportunity for an experienced luxury hospitality
leader to join the founding team and help shape the guest experience at
this landmark hotel.

 

lang="EN-GB">Located at the end of The Mall opposite Buckingham Palace, Waldorf
Astoria London – Admiralty Arch will feature 100 elegant rooms and suites
and 17,500 sqft of private residences. The hotel will open with two signature
restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing
together two of the world’s most celebrated Michelin-starred chefs. Guests
will also enjoy a world-class spa, state-of-the-art fitness facilities, and
a collection of grand event spaces, including a ballroom for up to 320
guests.

 

lang="EN-GB">Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury
brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after destinations.

lang="EN-GB"> 

lang="EN-GB">WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT
PLACE TO WORK 2026

  lang="EN-GB">Proudly voted by our Team Members

style="line-height: 115%;">A World
of Rewards

  • style="line-height: 115%; margin-bottom: 0cm;">Complimentary,
    nourishing meals provided while on duty

  • style="line-height: 115%; margin-bottom: 0cm;">Exceptional
    development programmes, designed to support and accelerate your growth at every
    stage

  • lang="EN-GB">Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives

  • style="line-height: 115%; margin-bottom: 0cm;">Team Member
    Travel Programme, offering exclusive discounted stays and 50% off food &
    beverage

  • High street savings through Perks
    at Work

  • 28 days’ holiday, including bank holidays, rising to 33
    days with length of service

 

 

We are looking for hospitality
professionals who are passionate about delivering an exceptional fives star
guest experience, consistently upholding the worldclass service standards
recognised by Forbes.

 

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during
        a typical day:


         

        The Night
        Concierge serves as a discreet ambassador of the hotel, acting as the principal
        point of contact for Guests and VIPs during evening and overnight periods.
        With precision, composure, and impeccable attention to detail, you will curate
        seamless experiences while safeguarding comfort, privacy,
        and security.

         

        As the Night
        Concierge, you will shape both the final impressions of a guest’s evening
        and the first moments of their morning. You will provide highly personalised
        assistance, anticipate needs, and ensure continuity of luxury service throughout
        the night.

        Serving as a key point of contact for Guests, responding to enquiries
        efficiently, courteously, and with attention to detail

        style="margin-left: 36pt;">Your responsibilities
        will include:

        • Serving as the primary overnight contact for Guests and VIPs,
          responding to enquiries with efficiency, warmth, and refined
          judgement
        • Delivering bespoke recommendations and arranging
          services including dining, transportation, theatre tickets, medical assistance,
          and concierge requests during night hours
        • Managing
          and accurately handling Guest messages, parcels, and confidential correspondence
          with discretion
        • Coordinating the secure handling, storage,
          and retrieval of Guest luggage and valuables
        • Maintaining
          detailed awareness of VIP arrivals, daily briefs, special requests, and notable
          events
        • Ensuring lobby, entrance, and front‑of‑house areas
          remain immaculate, calm, and welcoming throughout
          the night
        • Supporting Management and Security teams,
          responding confidently and professionally to any emergency or sensitive
          situation
        • Presenting an impeccable, polished image
          that reflects the standards of ultra‑luxury
          hospitality
        • Upholding cleanliness, safety, and organisation
          of all concierge and front‑of‑house workspaces
        • Strictly
          adhering to brand standards, policies, and procedures when operating
          front‑office systems
          and equipment

           

         

        lang="EN-GB">What are we looking for?

        A
        Night Concierge within a Hilton luxury brand consistently acts in the best
        interests of our Guests, while collaborating seamlessly with colleagues across
        departments. The ideal candidate will demonstrate:

        style="list-style-type: disc; padding-left: 48px;">
      • An elegant,
        composed demeanour with exceptional verbal and interpersonal communication
        skills
      • A sincere commitment to delivering intuitive,
        personalised, and anticipatory service
      • Impeccable grooming,
        posture, and professional presentation at all times
      • Calm
        decision‑making and adaptability in unexpected or high‑pressure
        situations
      • The ability to work independently
        with confidence during overnight operations
      • In‑depth
        knowledge of the local area, including culture, dining, entertainment,
        and luxury services
      •  

        It
        would be advantageous in this position for you to demonstrate the following
        capabilities and distinctions:

        • Previous experience in a Concierge or Front
          Office role within a luxury or five‑star hospitality environment is highly
          desirable
        • Exposure to overnight or autonomous operational
          shifts within a hotel setting
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。