Position
Title: Dining Experience Specialist (Order Taker)
style="font-size: 12pt;">Location: İstanbul
style="font-size: 12pt;">Company: Hilton –
Türkiye
Job Type:
Full-Time
Salary:
Competitive, with benefits package
ROLE
OVERVIEW
style="font-size: 12pt;">We are looking for a guest-focused Dining
Experience Specialist who will handle dining and in-room service orders
with professionalism, efficiency, and warmth. You will ensure all requests
are recorded accurately, communicated effectively to the team, and delivered
promptly, all while maintaining Hilton’s exceptional standards
of hospitality.
style="font-size: 12pt;">IDEAL CANDIDATE PROFILE
style="list-style-type: disc;">
style="font-size: 12pt;">Previous experience in Food & Beverage or
a guest-facing hospitality role, preferably in a luxury hotel.
style="line-height: normal;">
Excellent
communication skills, both verbal and written, with professional telephone
etiquette.Strong organizational skills and attention to detail.
style="line-height: normal;">
Ability to multitask
and remain calm under pressure.A guest-centric mindset with a passion
for creating memorable experiences.Fluency in Turkish and English;
additional languages are a plus.Knowledge of F&B service procedures
and Hilton systems (Micros, OnQ, etc.) is advantageous.
style="line-height: normal;">
WHAT ARE
WE LOOKING FOR?
style="font-size: 12pt;">Since being founded in 1919, Hilton has been a leader
in the hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of our Team
Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
style="font-size: 12pt;">Hospitality – We’re passionate about
delivering exceptional guest experiences.Integrity – We do
the right thing, all the time.
style="font-size: 12pt;">Leadership – We’re leaders in our
industry and in our communities.Teamwork – We’re team
players in everything we do.
style="font-size: 12pt;">Ownership – We’re the owners of our
actions and decisions.
style="font-size: 12pt;">Now – We operate with a sense
of urgency and discipline.
WHY JOIN
US?
style="line-height: normal;">Be part of
a world-class Food & Beverage team in an iconic Hilton
property.- A supportive and dynamic environment where your role directly enhances
the guest experience. -
style="font-size: 12pt;">Career development and growth opportunities within
Hilton’s global network. -
style="font-size: 12pt;">Competitive salary and comprehensive benefits
package. - Be part of the world’s leading hospitality
company.
style="font-size: 12pt;">Hilton is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all our team members.
Work Location: Hilton
İstanbul Bosphorus
Expected
Start Date: June 2026
style="font-size: 12pt;">IDEAL CANDIDATE PROFILE
style="list-style-type: disc;">
style="font-size: 12pt;">Previous experience in Food & Beverage or
a guest-facing hospitality role, preferably in a luxury hotel.
style="line-height: normal;">
Excellent
communication skills, both verbal and written, with professional telephone
etiquette.Strong organizational skills and attention to detail.
style="line-height: normal;">
Ability to multitask
and remain calm under pressure.A guest-centric mindset with a passion
for creating memorable experiences.Fluency in Turkish and English;
additional languages are a plus.Knowledge of F&B service procedures
and Hilton systems (Micros, OnQ, etc.) is advantageous.
style="line-height: normal;">
WHAT ARE
WE LOOKING FOR?
style="font-size: 12pt;">Since being founded in 1919, Hilton has been a leader
in the hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of our Team
Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
style="font-size: 12pt;">Hospitality – We’re passionate about
delivering exceptional guest experiences.Integrity – We do
the right thing, all the time.
style="font-size: 12pt;">Leadership – We’re leaders in our
industry and in our communities.Teamwork – We’re team
players in everything we do.
style="font-size: 12pt;">Ownership – We’re the owners of our
actions and decisions.
style="font-size: 12pt;">Now – We operate with a sense
of urgency and discipline.
WHY JOIN
US?
style="line-height: normal;">Be part of
a world-class Food & Beverage team in an iconic Hilton
property.- A supportive and dynamic environment where your role directly enhances
the guest experience. -
style="font-size: 12pt;">Career development and growth opportunities within
Hilton’s global network. -
style="font-size: 12pt;">Competitive salary and comprehensive benefits
package. - Be part of the world’s leading hospitality
company.
style="font-size: 12pt;">Hilton is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all our team members.
Work Location: Hilton
İstanbul Bosphorus
Expected
Start Date: June 2026
style="font-size: 12pt;">IDEAL CANDIDATE PROFILE
style="list-style-type: disc;">
style="font-size: 12pt;">Previous experience in Food & Beverage or
a guest-facing hospitality role, preferably in a luxury hotel.
style="line-height: normal;">
Excellent
communication skills, both verbal and written, with professional telephone
etiquette.Strong organizational skills and attention to detail.
style="line-height: normal;">
Ability to multitask
and remain calm under pressure.A guest-centric mindset with a passion
for creating memorable experiences.Fluency in Turkish and English;
additional languages are a plus.Knowledge of F&B service procedures
and Hilton systems (Micros, OnQ, etc.) is advantageous.
style="line-height: normal;">
WHAT ARE
WE LOOKING FOR?
style="font-size: 12pt;">Since being founded in 1919, Hilton has been a leader
in the hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of our Team
Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="list-style-type: disc;">
style="font-size: 12pt;">Hospitality – We’re passionate about
delivering exceptional guest experiences.Integrity – We do
the right thing, all the time.
style="font-size: 12pt;">Leadership – We’re leaders in our
industry and in our communities.Teamwork – We’re team
players in everything we do.
style="font-size: 12pt;">Ownership – We’re the owners of our
actions and decisions.
style="font-size: 12pt;">Now – We operate with a sense
of urgency and discipline.
WHY JOIN
US?
style="line-height: normal;">Be part of
a world-class Food & Beverage team in an iconic Hilton
property.- A supportive and dynamic environment where your role directly enhances
the guest experience. -
style="font-size: 12pt;">Career development and growth opportunities within
Hilton’s global network. -
style="font-size: 12pt;">Competitive salary and comprehensive benefits
package. - Be part of the world’s leading hospitality
company.
style="font-size: 12pt;">Hilton is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all our team members.
Work Location: Hilton
İstanbul Bosphorus
Expected
Start Date: June 2026
style="font-size: 12pt;">KEY RESPONSIBILITIES
style="list-style-type: disc;">
style="font-size: 12pt;">Serve as the first point of contact for guest dining
requests, whether in-room dining or restaurant reservations.
style="line-height: normal;">
Take and confirm
guest orders clearly and accurately, using Hilton systems
and standards.
style="font-size: 12pt;">Ensure seamless communication with service and kitchen
teams to deliver a flawless guest experience.Maintain a thorough knowledge of menu
items, promotions, and dietary options to assist guests
confidently.Anticipate guest needs, handle special requests, and follow up to ensure
satisfaction.
style="font-size: 12pt;">Maintain professional telephone etiquette, following
Hilton brand standards.
style="font-size: 12pt;">Monitor order timings and coordinate delivery with
the service team.
style="font-size: 12pt;">Support the F&B team in upselling and promoting
special dining experiences.
style="font-size: 12pt;">Assist with guest feedback collection and resolve
concerns quickly and professionally.Uphold the highest standards
of cleanliness, grooming, and presentation in line with Hilton
policies.
