Front Office Agent

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Porto
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Front
Office Agent
, you’re not just ensuring a seamless check-in
and check-out process – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

class="isSelectedEnd">To be successful in this role, you
should demonstrate:

  • Previous
    experience in a customer-focused environment.
  • A positive
    attitude with excellent communication and interpersonal
    skills.
  • A genuine commitment to delivering exceptional
    guest service.
  • Excellent personal presentation
    and professional appearance.
  • The ability to work both
    independently and as part of a team.
  • Good computer literacy
    and confidence using hotel systems and standard office
    applications.
  • Fluency in both Portuguese
    and English.

     

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

To be successful in
this role, you should demonstrate:

data-spread="false">
  • Previous experience in a customer-focused
    environment.
  • A positive attitude with excellent
    communication and interpersonal skills.
  • A genuine
    commitment to delivering exceptional guest
    service.
  • Excellent personal presentation and professional
    appearance.
  • The ability to work both independently and
    as part of a team.
  • Good computer literacy and confidence
    using hotel systems and standard office
    applications.
  • Fluency in both Portuguese
    and English.

     

  • At Hilton, our core values
    define what it takes to succeed here and guide the qualities we look for
    in every team member:

    A passion for spreading the light and warmth
    of Hospitality. Acting with Integrity
    and always doing the right thing. Inspiring others through
    Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on
    the Now, bringing urgency and discipline to every moment,
    knowing it can make a lasting impact.

    What It Takes to Make
    the Stay

    To be successful in
    this role, you should demonstrate:

    data-spread="false">
  • Previous experience in a customer-focused
    environment.
  • A positive attitude with excellent
    communication and interpersonal skills.
  • A genuine
    commitment to delivering exceptional guest
    service.
  • Excellent personal presentation and professional
    appearance.
  • The ability to work both independently and
    as part of a team.
  • Good computer literacy and confidence
    using hotel systems and standard office
    applications.
  • Fluency in both Portuguese
    and English.

     

  • At Hilton, our core values
    define what it takes to succeed here and guide the qualities we look for
    in every team member:

    A passion for spreading the light and warmth
    of Hospitality. Acting with Integrity
    and always doing the right thing. Inspiring others through
    Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on
    the Now, bringing urgency and discipline to every moment,
    knowing it can make a lasting impact.

    Here's what you'll do during
    a typical day:

    • Deliver a warm welcome: Greet guests
      upon arrival and complete the check-in process, including verifying details,
      assigning rooms, issuing keys, and providing welcome materials or bell service
      assistance
    • Support efficient check-out: Process guest
      departures by verifying charges, handling payments, issuing receipts, and using
      the point-of-sale system accurately
    • Provide hotel and local
      knowledge:
      Demonstrate comprehensive knowledge of hotel offerings, room
      types, rates, promotions, and local area information to assist with guest
      inquiries
    • Promote hotel services: Use up-selling
      techniques to recommend hotel amenities and maximize room and service
      revenue
    • Delight our guests: Respond to guest requests,
      resolve concerns with care and urgency, and effectively manage messages
      and communications
    希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。