Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Waldorf Astoria
Helsinki team, that’s exactly what you’ll do every time you come to work! As
a Night Receptionist, you’re not just ensuring a seamless
check-in and check-out process – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
style="font-size: 11pt;">Candidate Profile
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Previous experience in Front Office,
Reception, Guest Services, or Hospitality preferred. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Experience in a luxury hotel environment
is considered an advantage. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Excellent customer service and interpersonal
skills. Strong verbal and written communication skills in English; Finnish
and additional languages are an asset.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Proficiency in Microsoft Office and hotel
property management systems. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Ability to work independently and make sound decisions
during overnight operations. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Strong organizational skills and attention
to detail. Flexibility to work night shifts, weekends, and public
holidays.
class="Default">
Personal
Attributes -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Warm, welcoming, and guest-focused
attitude. Demonstrates genuine hospitality and a passion for delivering exceptional
service.
Calm, confident, and composed under pressure.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Reliable, trustworthy, and able to maintain
discretion when handling sensitive information. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Strong problem-solving skills and
the ability to make sound decisions independently. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Excellent attention to detail
and commitment to maintaining the highest standards. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Positive, proactive, and adaptable approach
to work. Dedicated to creating memorable guest experiences that reflect the luxury
standards of Waldorf
Astoria.
What
It Takes to Make the Stay
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
style="font-size: 11pt;">Candidate Profile
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Previous experience in Front Office,
Reception, Guest Services, or Hospitality preferred. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Experience in a luxury hotel environment
is considered an advantage. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Excellent customer service and interpersonal
skills. Strong verbal and written communication skills in English; Finnish
and additional languages are an asset.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Proficiency in Microsoft Office and hotel
property management systems. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Ability to work independently and make sound decisions
during overnight operations. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Strong organizational skills and attention
to detail. Flexibility to work night shifts, weekends, and public
holidays.
class="Default">
Personal
Attributes -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Warm, welcoming, and guest-focused
attitude. Demonstrates genuine hospitality and a passion for delivering exceptional
service.
Calm, confident, and composed under pressure.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Reliable, trustworthy, and able to maintain
discretion when handling sensitive information. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Strong problem-solving skills and
the ability to make sound decisions independently. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Excellent attention to detail
and commitment to maintaining the highest standards. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Positive, proactive, and adaptable approach
to work. Dedicated to creating memorable guest experiences that reflect the luxury
standards of Waldorf
Astoria.
What
It Takes to Make the Stay
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
style="font-size: 11pt;">Candidate Profile
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Previous experience in Front Office,
Reception, Guest Services, or Hospitality preferred. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Experience in a luxury hotel environment
is considered an advantage. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Excellent customer service and interpersonal
skills. Strong verbal and written communication skills in English; Finnish
and additional languages are an asset.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Proficiency in Microsoft Office and hotel
property management systems. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Ability to work independently and make sound decisions
during overnight operations. -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Strong organizational skills and attention
to detail. Flexibility to work night shifts, weekends, and public
holidays.
class="Default">
Personal
Attributes -
style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top: 0cm;">
style="font-size: 11pt;">Warm, welcoming, and guest-focused
attitude. Demonstrates genuine hospitality and a passion for delivering exceptional
service.
Calm, confident, and composed under pressure.
-
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Reliable, trustworthy, and able to maintain
discretion when handling sensitive information. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Strong problem-solving skills and
the ability to make sound decisions independently. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Excellent attention to detail
and commitment to maintaining the highest standards. -
class="Default" style="margin-bottom: 3.75pt; margin-right: 0cm; margin-top:
0cm;">Positive, proactive, and adaptable approach
to work. Dedicated to creating memorable guest experiences that reflect the luxury
standards of Waldorf
Astoria.
Here's
what you'll do during a typical day:
- Deliver a warm
welcome: Greet guests upon arrival and complete the check-in process,
including verifying details, assigning rooms, issuing keys, and providing
welcome materials or bell service assistance - Support efficient
check-out: Process guest departures by verifying charges, handling
payments, issuing receipts, and using the point-of-sale system
accurately - Provide hotel and local knowledge:
Demonstrate comprehensive knowledge of hotel offerings, room types, rates,
promotions, and local area information to assist with guest
inquiries - Promote hotel services: Use up-selling
techniques to recommend hotel amenities and maximize room and service
revenue - Delight our guests: Respond to guest requests,
resolve concerns with care and urgency, and effectively manage messages
and communications
