Receptionist

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking a Receptionist to join
the pre-opening team for this highly anticipated new luxury hotel opening later
this year. 

This is a unique opportunity for an experienced luxury
hotelier to join the founding team and help shape the guest experience at
this landmark hotel.

Located at the end of The Mall opposite Buckingham
Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms
and suites and 17,500 sqft of private residences. The hotel will open with two
signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud -
bringing together two of the world’s most celebrated Michelin-starred chefs.
Guests will also enjoy a world-class spa, state-of-the-art fitness facilities,
and a collection of grand event spaces, including a ballroom for up to 320
guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury
brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after destinations. 

WELCOME TO
A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK
2026 

 Proudly voted by our Team
Members

A World of Rewards

  • Complimentary,
    nourishing meals provided while on duty
  • Exceptional development
    programmes, designed to support and accelerate your growth at every
    stage
  • Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives
  • Team Member Travel
    Programme, offering exclusive discounted stays and 50% off food &
    beverage
  • High street savings through Perks at Work
  • 28 days’
    holiday, including bank holidays, rising to 33 days with length
    of service

 

We are looking for hospitality professionals
who are passionate about delivering an exceptional fives star guest experience,
consistently upholding the worldclass service standards recognised
by Forbes.

What It Takes to Make the Stay

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.


Here's what you'll do during
a typical day

 

As a Receptionist, you
will deliver refined Front Office services that ensure a seamless
and exceptional Guest journey from arrival through departure, including
the completion of audit procedures as required. As a key contributor to
the hotel’s first and lasting impressions, you are expected to perform all
responsibilities with the utmost professionalism, precision, and adherence
to luxury service standards.

  • Resolve Guest enquiries promptly
    and effectively, ensuring positive outcomes at all times
  • Deliver
    a seamless and efficient reception experience, including check‑in, check‑out,
    and audit procedures, as required
  • Ensure the Front Office Manager
    and Reception Supervisors are fully informed of relevant Guest feedback
    and interdepartmental communications
  • Consistently demonstrate warm,
    attentive, and anticipatory Guest service
  • Participate in required
    training initiatives and support the development of the Night Team when
    applicable
  • Maintain comprehensive knowledge of room categories, rates,
    packages, promotions, and hotel offerings to support daily
    operations
  • Maximise room occupancy through refined upselling
    and personalised promotion of hotel services and facilities
  • Process
    foreign currencies, credit cards, and cash accurately and in strict adherence
    to the hotel’s credit and financial policies
  • Comply fully with hotel
    security protocols, fire regulations, and health and safety
    legislation
  • Operate Front Office systems and equipment in accordance
    with established policies and procedures
  • Uphold company brand standards
    consistently across all Guest interactions
  • Support other hotel
    departments as required to ensure seamless service
    delivery

     

 

What are we looking
for? 

 

Receptionists serving Hilton brands
consistently act in the best interests of our Guests while collaborating
seamlessly with fellow Team Members. To succeed in this role, you
will demonstrate the following qualities and capabilities:

  • Previous
    experience in a customer‑focused or service‑driven
    environment
  • Completion of secondary education or equivalent
  • A
    positive, composed, and professional attitude with clear communication
    skills
  • A strong commitment to delivering elevated levels of Guest
    service
  • Impeccable grooming, presentation, and personal
    conduct
  • The ability to work confidently both independently and as part
    of a collaborative team
  • Competent IT proficiency across standard
    office and Front Office systems

    It would be advantageous in this position
    for you to demonstrate the following capabilities
    and distinctions:

  • Previous experience handling cash or managing
    financial transactions
  • Prior experience within a luxury or ultra‑luxury
    hospitality or service‑led environment is highly desirable. 
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。