Night Receptionist

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking a Night
Receptionist to join the pre-opening team for this highly anticipated new luxury
hotel opening later this year.

lang="EN-GB"> 

This is a unique opportuny
for an experienced luxury hotelier to join the founding team and help shape
the guest experience at this landmark hotel.

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Located at the end of
The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.

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Waldorf Astoria Hotels &
Resorts is Hilton’s flagship luxury brand, known for its timeless elegance,
iconic properties, and sincerely elevated service that delivers bespoke,
once-in-a-lifetime experiences in the world’s most sought-after
destinations.

 

style="line-height: 107%;">WELCOME TO A WORLD
OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK
2026

  lang="EN-GB">Proudly voted by our Team Members

style="line-height: 115%;">A World
of Rewards

  • style="line-height: 115%; margin-bottom: 0cm;">Complimentary,
    nourishing meals provided while on duty

  • style="line-height: 115%; margin-bottom: 0cm;">Exceptional
    development programmes, designed to support and accelerate your growth at every
    stage

  • lang="EN-GB">Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives

  • style="line-height: 115%; margin-bottom: 0cm;">Team Member
    Travel Programme, offering exclusive discounted stays and 50% off food &
    beverage

  • High street savings through Perks
    at Work

  • 28 days’ holiday, including bank holidays, rising to 33
    days with length of service

 

We are looking for hospitality professionals who
are passionate about delivering an exceptional fives star guest experience,
consistently upholding the worldclass service standards recognised
by Forbes.

What It Takes to Make the Stay

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.


lang="EN-GB">Here's what you'll do during a typical
day:

 

lang="EN-GB">As a Night Receptionist, you will provide refined overnight
front‑of‑house service, ensuring guests enjoy a seamless, secure,
and distinguished experience from arrival through departure. You will also
complete all night audit procedures with precision
and discretion.

 

As a key
contributor to guests’ first and lasting impressions, the Night Receptionist
is expected to perform all responsibilities to the highest standards
of ultra‑luxury hospitality, including:

  • Resolving guest enquiries
    efficiently while achieving consistently positive outcomes
  • lang="EN-GB">Delivering an exceptional overnight reception experience, including
    check‑in, check‑out, and completion of all audit procedures
    as required
  • Keeping the Night Manager
    and Night Reception Supervisors fully informed of guest feedback and any
    operational matters arising overnight
  • lang="EN-GB">Demonstrating impeccable service standards and professional conduct
    at all times
  • Participating in required
    training and supporting the development of the Night Team
  • lang="EN-GB">Maintaining comprehensive knowledge of room categories, rates,
    packages, promotions, and hotel offerings to confidently support daily
    operations
  • Maximising room occupancy through
    refined upselling techniques and promotion of hotel services
    and facilities
  • Processing foreign currency,
    credit card, and cash transactions accurately and in accordance with hotel
    credit policies
  • Operating front‑of‑house
    equipment and property management systems in full compliance with company
    policies and procedures
  • Upholding all company
    brand and service standards
  • Supporting other
    departments as required to ensure seamless hotel
    operations

 

 

lang="EN-GB">What are we looking for?

lang="EN-GB">Night Receptionists representing Hilton’s luxury brands
consistently act in the best interests of our guests while collaborating closely
with fellow Team Members. To succeed in this role, you will demonstrate
the following attributes:

  • Previous experience within
    a customer‑focused or service‑driven environment
  • lang="EN-GB">A positive, calm, and professional demeanour with strong
    communication skills
  • A genuine commitment
    to delivering personalised, high‑touch guest service
  • lang="EN-GB">Impeccable grooming and presentation standards
  • lang="EN-GB">The ability to work independently as well as collaboratively within
    a team
  • A competent level of IT and systems
    proficiency
  • Flexibility and availability
    to work overnight shifts

It would
be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

  • Previous experience handling cash
    and financial transactions
  • Prior experience
    within a luxury or ultra‑luxury hospitality or service‑led environment is highly
    desirable.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。