Waldorf Astoria London - Admiralty Arch is seeking a Guest
Relations Executive to join the pre-opening team for this highly anticipated new
luxury hotel opening later this year.
This is
a unique opportunity for an experienced luxury hospitality leader to join
the founding team and help shape the guest experience at this landmark
hotel.
Located at the end of The Mall
opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature
100 elegant rooms and suites and 17,500 sqft of private residences. The hotel
will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud
by Daniel Boulud - bringing together two of the world’s most celebrated
Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.
luxury brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after destinations.
GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
industry‑leading Corporate Responsibility initiatives
High street savings through Perks
at Work
28 days’ holiday, including bank holidays, rising to 33
days with length of service
We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll
do during a typical day:
As Guest Relations
Executive, you will deliver highly personalised service to VIP and long‑stay
guests, thoughtfully anticipating preferences and coordinating seamless
experiences. You will act as a trusted liaison between guests and hotel teams,
ensuring every interaction reflects discretion, refinement,
and excellence.
Entrusted with shaping first
impressions and sustaining exceptional service standards, you will perform
the following responsibilities to the highest level:
Provide assistance to other
departments as operationally required, with flexibility
and professionalism
Guest Relations Executives
within Hilton’s luxury portfolio exemplify discretion, polish, and a guest first
mindset. To succeed in this role, you will demonstrate:
Flexibility and adaptability
across varied guest scenarios and operational
needs
It would
be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
