Waldorf Astoria London - Admiralty Arch
is seeking a Guest Relations Assistant Manager
anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality
leader to join the founding team and help shape the guest experience at
this landmark hotel.
Located at the end
of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.
Waldorf Astoria
Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless
elegance, iconic properties, and sincerely elevated service that delivers
bespoke, once-in-a-lifetime experiences in the world’s most sought-after
destinations.
A World
of Rewards
Exceptional
development programmes, designed to support and accelerate your growth at every
stage
impact through our industry‑leading Corporate Responsibility initiatives
High street savings through Perks at Work
We
are looking for hospitality professionals who are passionate about delivering
an exceptional fives star guest experience, consistently upholding
the worldclass service standards recognised by Forbes.
What
It Takes to Make the Stay
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll do during a typical day:
We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.
be doing?
A Guest Relations
Assistant Manager supports our Guests and ensures seamless communication
of their preferences and requirements across the hotel, delivering
an exceptional and highly personalised Guest
experience.
As
a Guest Relations Assistant Manager, you will anticipate and attend to the needs
of our Guests while coordinating with operational teams to ensure flawless
execution throughout the Guest journey. Entrusted with shaping first
impressions, you will perform the following responsibilities to the highest
standards:
Support the Guest
Relations Manager with the daily operations of
the department
Review Guest arrival reports in advance and liaise closely
with Housekeeping regarding room allocations
and oversee suite occupancies with precision
and discretion
Assist in welcoming our Guests, escorting them to
the Lounge for check-in and their rooms
as appropriate
Serve as the primary point of contact for our Guests,
ensuring all departments are fully briefed on individual preferences
and requirements
Maintain accurate inventory control of Guest
amenities
Demonstrate comprehensive knowledge of all hotel products, services,
and facilities
Consistently project a polished and professional presence,
with a strong emphasis on hospitality and Guest
engagement
for?
Guest Relations
Assistant Managers representing Hilton brands consistently act in the best
interests of our Guests while collaborating seamlessly with fellow Team Members.
To succeed in this role, you will demonstrate the following qualities
and competencies:
A refined ability to listen
attentively and respond effectively to high‑expectation Guest
needs
Exceptional leadership, interpersonal, and communication
skills
A strong sense of accountability, resilience,
and professionalism
A genuine commitment to consistently delivering elevated
Guest service standards
The ability to remain composed and effective
in high
situations
Flexibility and adaptability across a variety of operational
scenarios
Impeccable grooming and presentation standards reflective of luxury
hospitality
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
a Guest Relations function, ideally in a luxury hospitality
environment
A genuine passion
for delivering highly personalised and memorable Guest
experiences
A degree or diploma
in Hotel Management or an equivalent
qualification
