Information System Officer (Pre-Opening) - Conrad Kuala Lumpur

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work!
As an Information System Officer / IT Officer, you’re
not just providing comprehensive IT support – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

Here’s what you’ll do during a typical
day:

• Provide exceptional service:  Promptly
  address technology equipment and connectivity service requests to ensure smooth
  operation of technology infrastructure, IT systems, and cellular services
  in compliance with Hilton Technology Network (HTN)
  standards
• Keep tech equipment running smoothly: 
  Maintain and manage inventory of technology equipment, hardware, software,
  and related assets
• Perform tech installations: 
  Install, set up, and break down A/V, communication, networking, and IT equipment
  in guest rooms, meeting spaces, and hotel work areas
• Provide
  end-user training:  Offer technical support and training
  for hardware and software issues
• Handle guest
  billing:  Process equipment and service billing for guests,
  address internal/external concerns, and authorize necessary billing adjustments
  to ensure guest satisfaction
• Document maintenance
  activities:  Record completed repairs, routine maintenance,
  and special service requests for all technology equipment and flag any issues
  requiring further attention