Duty Manager - Waldorf Astoria Cairo Heliopolis

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Duty
Manager, you’re not just overseeing hotel operations in the absence
of the General Manager – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact. 

Qualifications
required: 

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact. 

Qualifications
required: 

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact. 

Qualifications
required: 

Here's
what you'll do during a typical day:

• Manage daily hotel
  operations: Oversee the overall functioning of the property, including front
  desk, staffing, room inventory, guest service, and policy
  compliance
• Delight our guests: Bring an upbeat and friendly
  attitude to all guest interactions, respond promptly to inquiries, and resolve
  any issues in a friendly, efficient manner
• Assist across
  departments: Step in to support operational roles as needed, including bell
  service or front desk coverage during breaks or high-volume
  periods
• Monitor the property: Conduct walkthroughs to assess
  safety, security, and service quality, addressing issues promptly
  
• Facilitate team knowledge: Provide regular updates and training
  to ensure the team is well-informed of hotel offerings, services, and local
  attractions
• Track and improve performance: Monitor guest
  satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement
  improvements as needed
• Inspire and develop the team: Supervise
  and support team members, monitor performance, provide coaching, and foster
  a positive and productive work environment