Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! Long Description: You
will be the first point of contact for guests, responsible for ensuring smooth
check-ins, check-outs, and addressing guest inquiries throughout their stay.
You play a key role in making guests feel welcome, ensuring that all their needs
are met and that any issues are resolved promptly. As an Executive
Floor Guest Service Executive, you’re not just ensuring a seamless
check-in and check-out process – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
role, preferably within the hospitality, luxury retail, leisure, or service
industry, or relevant Front Office experience.
standards or a willingness to learn established service
procedures.
of customer service.
How We’ll Help You Thrive
At
Hilton, the hospitality we’re known for doesn’t end with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
What
It Takes to Make the Stay
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
role, preferably within the hospitality, luxury retail, leisure, or service
industry, or relevant Front Office experience.
standards or a willingness to learn established service
procedures.
of customer service.
How We’ll Help You Thrive
At
Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly
invest in our Team Members’ wellbeing, supporting you through all of life’s
moments. When you join Hilton, our exceptional care extends to you
with unmatched perks and benefits, including*:
Incredible travel perks –
Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
What
It Takes to Make the Stay
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
role, preferably within the hospitality, luxury retail, leisure, or service
industry, or relevant Front Office experience.
standards or a willingness to learn established service
procedures.
of customer service.
How We’ll Help You Thrive
At
Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly
invest in our Team Members’ wellbeing, supporting you through all of life’s
moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
Here’s what you’ll do during a typical day:
to consistently meet and exceed Executive Lounge and VIP guests’
expectations
Maintain current knowledge of hotel
products, services, pricing and special promotional offers, as well as daily VIP
and special events.
Provide food and beverage services
to Executive Floor guests, assists in the daily check in and check out as well
as the Executive Floor lounge operation.
are functioning at all times, and that the area is maintained in a clean, tidy
and organized way.
Ensure that F&B setups during
various offerings are maintained and coordinated to the agreed standards
with Chef
items and Guest amenities.
Actively take part in training where
and when required, attend formal training sessions and on the job trainings
to ensure standards and develop skills and abilities.
from Receiving and Stores, ensuring that only quality items are accepted
and then prepared.
Clean and tidy the Executive Lounge
Pantry on a daily basis, ensuring that it is free from rubbish and that
it adheres to health and safety standards.
and suggestions for improvements, being innovative and creative to provide
quality service and customer care to team members and guests.
the Executive Floor Manager on guest comments
and any operation issues.
Handle food and beverages in a safe,
hygienic and professional way, ensuring that all caution is taken when handling
food and when cleaning in order to prevent sickness
and contamination.
to guests who are not already enrolled in the program, ensuring that existing
Hilton Honors members receive personal and professional service that recognizes
them as important guests and that their benefits
are received.
an environmentally-conscious manner
to this job description at its sole discretion and without advance
notice.
