An In-Room Dining Manager at Waldorf Astoria Dubai International Financial
Centre is responsible for leading and overseeing all In-Room Dining operations,
delivering a seamless, refined, and anticipatory guest experience in line
with Waldorf Astoria brand and Forbes Travel Guide Standards. The role
is accountable for upholding the highest levels of luxury service, operational
excellence, and financial stewardship, while ensuring full compliance with all
statutory and regulatory obligations. In close partnership with the Director
of Food & Drinks, the In-Room Dining Manager drives the development
and execution of business strategies that enhance guest satisfaction, optimize
revenue performance, and consistently deliver exceptional, personalized in-room
dining experiences.
What are we looking for?
An
In-Room Dining Manager at Waldorf Astoria Dubai International Financial Centre
is always working on behalf of our Guests and working with other Team Members.
To be successful in this position, you will have:
• Management
experience in In Room Dining within a luxury hotel
environment.
• Commercial focus, with a demonstrated
ability to deliver exceptional business performance
and results.
• Inspirational leadership and people
management skills, with experience in developing, motivating, and leading
high-performing teams while collaborating effectively across
departments.
• Strong commercial acumen with a proven
track record of achieving financial and operational performance
targets.
• Excellent verbal and written communication
skills, with the ability to deliver clear and compelling messages to a variety
of audiences, from team briefings to business
presentations.
• Customer focus, maintaining
the highest standards of service and quality to create memorable guest
experiences.
• Strong relationship management skills,
with the ability to build effective partnerships with key internal and external
stakeholders, including suppliers.
• Excellent
problem-solving and decision-making skills, with the ability to remain composed
and adaptable in a dynamic, fast-paced
environment.
• Impeccable grooming and professional
presentation, reflecting the standards of a Forbes Five-Star luxury
hotel.
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
• Solid
knowledge of luxury hospitality and Forbes Five-Star service
standards.
• Passion for delivering exceptional guest
experiences.
• Degree or diploma in Hotel Management
or a related field.
What will it be like to work
for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience. If you understand
the value of personalized attention and know how to treat even the most
extraordinarily different experiences with the same rich level of customer
service, you may just be the person we are looking for!
What
are we looking for?
An In-Room Dining Manager at Waldorf Astoria
Dubai International Financial Centre is always working on behalf of our Guests
and working with other Team Members.
To be successful in this position, you will have:
• Management
experience in In Room Dining within a luxury hotel
environment.
• Commercial focus, with a demonstrated
ability to deliver exceptional business performance
and results.
• Inspirational leadership and people
management skills, with experience in developing, motivating, and leading
high-performing teams while collaborating effectively across
departments.
• Strong commercial acumen with a proven
track record of achieving financial and operational performance
targets.
• Excellent verbal and written communication
skills, with the ability to deliver clear and compelling messages to a variety
of audiences, from team briefings to business
presentations.
• Customer focus, maintaining
the highest standards of service and quality to create memorable guest
experiences.
• Strong relationship management skills,
with the ability to build effective partnerships with key internal and external
stakeholders, including suppliers.
• Excellent
problem-solving and decision-making skills, with the ability to remain composed
and adaptable in a dynamic, fast-paced
environment.
• Impeccable grooming and professional
presentation, reflecting the standards of a Forbes Five-Star luxury
hotel.
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
• Solid
knowledge of luxury hospitality and Forbes Five-Star service
standards.
• Passion for delivering exceptional guest
experiences.
• Degree or diploma in Hotel Management
or a related field.
What will it be like to work
for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience. If you understand
the value of personalized attention and know how to treat even the most
extraordinarily different experiences with the same rich level of customer
service, you may just be the person we are looking for!
What
are we looking for?
An In-Room Dining Manager at Waldorf Astoria
Dubai International Financial Centre is always working on behalf of our Guests
and working with other Team Members. To be successful in this position, you
will have:
• Management experience in In Room Dining within
a luxury hotel environment.
• Commercial focus, with
a demonstrated ability to deliver exceptional business performance
and results.
• Inspirational leadership and people
management skills, with experience in developing, motivating, and leading
high-performing teams while collaborating effectively across
departments.
• Strong commercial acumen with a proven
track record of achieving financial and operational performance
targets.
• Excellent verbal and written communication
skills, with the ability to deliver clear and compelling messages to a variety
of audiences, from team briefings to business
presentations.
• Customer focus, maintaining
the highest standards of service and quality to create memorable guest
experiences.
• Strong relationship management skills,
with the ability to build effective partnerships with key internal and external
stakeholders, including suppliers.
• Excellent
problem-solving and decision-making skills, with the ability to remain composed
and adaptable in a dynamic, fast-paced
environment.
• Impeccable grooming and professional
presentation, reflecting the standards of a Forbes Five-Star luxury
hotel.
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
• Solid
knowledge of luxury hospitality and Forbes Five-Star service
standards.
• Passion for delivering exceptional guest
experiences.
• Degree or diploma in Hotel Management
or a related field.
What will it be like to work
for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience. If you understand
the value of personalized attention and know how to treat even the most
extraordinarily different experiences with the same rich level of customer
service, you may just be the person we are looking for!
What
will I be doing?
As the In-Room Dining Manager, you will be fully
accountable for the operations of Room Service and Minibar, leading all
processes to ensure a seamless, refined, and anticipatory guest experience while
achieving the highest standards of operational excellence.
Specifically, you will:
Commercial
Performance
• Achieve the IRD’s
business plan, considering financials, market strategy, team member and guest
experience.
• Partner with the F&D
leadership team on segment marketing plans to increase the number of guests
dining in-house.
• Manage the IRD budget
and forecast effectively. Review business results - including sales,
costs, profit margins, covers, guest satisfaction - and take action to improve
performance.
• Identify opportunities to drive
revenues from minibars, in-room dining and other related
services.
• Partner with the commercial team
to ensure the hotel’s mobile ordering platform is optimised, providing exciting
IRD promotions and relevant marketing material.
Excellent
Food & Drinks
• Partner with the F&D
Leadership Team to create attractive menus and products that drive revenue
and profit.
• Develop a great range of in-room
services to meet guests’ needs, from suite catering to breakfast in bed
to food-to-go options.
• Work effectively
with the culinary team to deliver high-quality, well-presented food and beverage
accurately and on time.
• Champion Hilton’s
sustainability goals through local sourcing, use of seasonal produce
and minimizing food waste.
Exceptional Guest
Experiences
• Lead your team to deliver
exceptional guest experiences, ensuring authentic, personalized,
and anticipatory service that reflects the luxury and Forbes Five-Star standards
of Waldorf Astoria Dubai International Financial Centre.
• Develop great customer relationships,
recognizing long staying guests and their preferences to improve
loyalty.
• Review and act on guest feedback,
taking quick action to improve service and resolve complaints.
• Continuously enhance the customer
journey, both online and in-person, to ensure a comfortable and effective
ordering and receiving process that exceeds guests’
expectations.
• Make sure that food allergies
and dietary requirements are treated with absolute seriousness, are displayed
correctly and that team members are well-informed and knowledgeable.
Great Working
Environment
• Manage, develop
and inspire the IRD team, creating an inclusive environment where all Team
Members can thrive and achieve their professional goals.
• Practice great people management,
from recruitment to training to succession planning
and recognition.
• Schedule Team Members’
working time efficiently based on forecast business volumes, offering
flexibility where possible and minimizing overtime
costs.
• Communicate well and often, building
good relationships with your team and cross departmentally.
