Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be developing
strategic marketing plans for the hotel and then overseeing the implementation
and execution of the various efforts associated with the marketing plan.
This might include evaluating the results of different marketing campaigns,
spearheading market research efforts, or coordinating initiatives across
a variety of channels. As a Cluster Director of Marketing
and Communications, you’re not just executing marketing campaigns
to drive revenue growth – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every guest.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Degree in Marketing,
Communications, Hospitality, or related field - Minimum 8-12 years
of marketing experience, preferably in hospitality - Proven experience
leading and developing high-performing teams - Experience working
with senior stakeholders across hotel operations, regional teams, and ownership
groups - Strong commercial acumen, with exposure to budget management,
ROI, and performance-driven environments - Broad knowledge of digital
marketing, branding, and multi-channel campaigns - Excellent
communication, stakeholder management, and leadership skills - Proficiency
in marketing tools and hotel systems (e.g., Salesforce, OnQ)
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Degree in Marketing,
Communications, Hospitality, or related field - Minimum 8-12 years
of marketing experience, preferably in hospitality - Proven experience
leading and developing high-performing teams - Experience working
with senior stakeholders across hotel operations, regional teams, and ownership
groups - Strong commercial acumen, with exposure to budget management,
ROI, and performance-driven environments - Broad knowledge of digital
marketing, branding, and multi-channel campaigns - Excellent
communication, stakeholder management, and leadership skills - Proficiency
in marketing tools and hotel systems (e.g., Salesforce, OnQ)
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Degree in Marketing,
Communications, Hospitality, or related field - Minimum 8-12 years
of marketing experience, preferably in hospitality - Proven experience
leading and developing high-performing teams - Experience working
with senior stakeholders across hotel operations, regional teams, and ownership
groups - Strong commercial acumen, with exposure to budget management,
ROI, and performance-driven environments - Broad knowledge of digital
marketing, branding, and multi-channel campaigns - Excellent
communication, stakeholder management, and leadership skills - Proficiency
in marketing tools and hotel systems (e.g., Salesforce, OnQ)
Here’s
what you’ll do during a typical day:
- Lead and drive cluster
marketing strategies:
Develop and execute integrated, data-driven
marketing and communications strategies across the cluster to enhance brand
positioning, drive revenue growth, and increase market share.
Oversee multi-channel campaigns across digital, social, and brand
platforms. - Provide strategic insights and market
leadership:
Stay ahead of industry trends, emerging technologies,
and evolving consumer behaviors. Translate insights into actionable strategies
that optimize performance and maintain a competitive edge. - Own
and optimise commercial performance:
Oversee campaign results,
ensuring strong ROI and alignment with commercial objectives. Deliver strategic
analysis and insights to Sales, Revenue Management, and senior leadership
to inform decision-making and drive continuous
improvement. - Influence and partner with senior
stakeholders:
Act as a strategic advisor to General Managers,
Commercial Directors, and department leaders. Manage key relationships across
hotel leadership teams, regional teams, and owner to ensure strong alignment
and execution. - Lead and empower the marketing
function:
Provide direction, mentorship, and leadership to
the marketing team. Build and develop a high-performing team while ensuring
alignment with brand standards and business priorities across all properties
within the cluster.
