LuminAir Floor Supervisor

Do you want to work for the Best Cocktail Bar in
the Netherlands, awarded by the prestigious Entree Awards and for Hilton EMEA
Venue of the Year 2025? Apply now as a LuminAir Floor
Supervisor!

As a LuminAir Floor
Supervisor, you are responsible for operating the Bar and supervising
the team including waiter/waitress, host/hostesses and shift leaders to create
exceptional customer experiences. Main duties include supervising the team
and ensuring high levels of service in the bar to deliver an excellent Guest-,
and Member experience while controlling consistency, service level and team
member satisfaction.

Our rooftop bar and terrace, LuminAir,
(aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination
from day to night, set in an ever-changing space: neither the view outside
nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led
venue, featuring world-class mixology, exclusively crafted drinks inspired
by the intensity of the light and the winds around the world The food menu
offers modern Dutch and international bites, finger foods, and sharing plates,
while the Eclipse menu—for (semi)private events of 30 to 125 guests—includes
modern canapés, table snacks, bar bites, and cocktail dinners. Do you love
seeing customers enjoy a drink you have recommended?

• Are
  you passionate about great food and beverage?
• Do you know what it takes
  to deliver memorable customer service every time?
• Are you a supportive
  and inclusive team leader?
• Do you thrive in a fast-paced
  environment?

If so, the LuminAir Floor
Supervisor role is made for you!

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing. Inspiring others
through Leadership. A belief that Teamwork drives the best
outcomes. A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment, knowing it
can make a lasting impact.

KEY
RESPONSIBILITIES

As a LuminAir Floor
Supervisor, you will:

1. Exceptional
Customer Experiences

• Take ownership of service delivery
  in your section to provide exceptional customer experiences, anticipating
  customers’ needs and making sure service sequences are followed consistently
  and efficiently
• Know your menus and daily specials in detail, so you
  and your team can advise customers on dishes, ingredients, portion sizes,
  beverages and wine pairing options.
• Make sure that food allergies
  and dietary requirements are treated with absolute seriousness by all Team
  Members in your section.
• Contribute to achieving restaurant revenue
  targets through upselling and personalized customer
  recommendations.
• Communicate effectively with the culinary team and
  the bar team so that all orders are correct, well-presented and delivered
  on time.

2. Great Working
Environment

• Support, train and develop your team, creating
  an inclusive environment where all Team Members can thrive.
• Deliver
  informative and motivational shift briefings, sharing helpful updates
  and feedback.
• Assign daily work, making sure each Team Member is aware
  of their responsibilities, and supervising performance during
  the shift

3.

Day-To-Day Essentials

• Make sure that you and your team
  strictly comply with all regulations and standards, including health, safety
  and hygiene. 
• Set up your section for service, and make sure
  that equipment, guest areas and work areas are kept clean and tidy throughout
  the shift.
• Make sure that all transactions are recorded in the POS
  system accurately at the time of order, that billing is accurate, and that cash
  handling complies with hotel guidelines.
• Assist in monitoring
  and restocking inventory. 
• Give feedback and suggestions to the bar
  leadership team to improve guest and team member
  experiences.

Who are we looking
for?

We’re looking for someone with a passion for bars and
at least 1 year experience in a similar position or has graduated from the Hotel
School with managerial internship in the high-volume restaurant or bar
environment. 

• To be successful in this position
  you will have:
• Customer focus, maintaining the highest standards
  of authentic service to create memorable experiences every
  time.
• Excellent communication skills to create connections with diverse
  customers and share information clearly
• Great teamwork and a positive
  attitude 
• Flexibility and adaptability, able to work effectively
  in a fast-paced environment while remaining calm and focused under
  pressure.

The perfect candidate is fluent in English
(Dutch language skills would be
an advantage).

Equally important, what do
we offer?

Being part of our team as LuminAir Floor
Supervisor means becoming a team member for one of the best
employers in the Netherlands. Because taking care of our team is our top
priority!

You will notice this by the following, among other
things:

• A competitive salary
• Hilton Team Member benefits,
  which means nights from €40 incl. breakfast in Hilton hotels (+7,000
  destinations) around the world
• The opportunity to offer Friends &
  Family Discounted Rates to Thirty Friends & Family Members
• Growth
  and training opportunities, including through Harvard Learning and Hilton
  University
• Global career opportunities
• Wellness initiatives
  to help you thrive and be your best self
• Travel reimbursement starting
  at 0 km with a maximum of 8.39 euro per day
• A pleasant, international
  work environment
• The best staff parties
• 50% Food & Beverage
  discount in our F&B Outlets
• Up to 50% Food & Beverage discount
  in various restaurants in Amsterdam affiliated with the UPNL Discount
  Program
• 50% Food & Beverage discount in other Hilton Hotels in
  the Netherlands
• Free use of our fitness
  centre

USEFUL
TO KNOW: 

This position is full-time and will require
working weekends and/or evening shifts. Position requirements also include
being able to walk and stand for hours and the ability to lift and carry
moderate weights.