Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will maximise revenue
by actively converting enquiries into confirmed bookings, ensuring profitability
for the Hotel. You will develop and maintain key relationships with new
and repeat guests, as well as the key internal stakeholder team, specifically
the entire Commercial and Front Office teams. As a Reservations
Agent, you’re not just helping manage the hotel’s reservations
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
day:
To familiarize himself/herself with all Waldorf Astoria
Kuala Lumpur policies and procedures.
To be well versed in OnQ operations.
To be aware of booking capacity of the OnQ
system.
To
handle all correspondence on the day received and reply promptly within 24
hours.
To
ensure that all special billing requirements have passed credit clearance
and letters of authorization are received prior to guests’
arrival.
To
advise immediate supervisor on any deviations in rate application or reservation
arrangement.
To coordinate special requests with respective
departments.
To maintain systematic files of all Reservations record and office
correspondence.
To assume other duties as delegated
