IT Coordinator

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As an IT Coordinator,
you’re not just providing comprehensive IT support – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Operational
Support (Hotel IT)

style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; list-style-type: disc; margin-bottom: 12px;
margin-right: 0px; margin-top: 0cm; orphans: 2; padding: revert; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
• style="line-height: 1.25;">

  style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Support meeting & events technology (bandwidth
  allocation, SSIDs/VLANs, hybrid‑meeting setups, AV liaison) including pre‑event
  tests and on‑the‑day standby where needed.
  
  In addition to set up and manage custom Wi Fi networks, passwords and bandwidth
  allocations for conference clients.

• style="line-height: 1.25;">

  style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Provide friendly, timely 1st/2nd‑line support
  to hotel departments (Front Office, Reservations, Revenue, Housekeeping,
  C&E/Events, F&B, Finance, Engineering, HR).

class="MsoNormal" style="line-height: 1.25;">

style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Support guest‑facing technologies (Wi‑Fi captive
portal, conference internet and escalate major incidents
promptly.

• Ensure secure integration
  for clients using specialised business systems or industry specific software
  that requires approved network routing.

class="MsoNormal" style="line-height: 1.25;">

style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Support the setup and monitoring of hybrid meeting connectivity
(platform access, network stability) without handling audio/visual
operation. 

• Offer rapid-response troubleshooting
  during peak event times, reducing the risk
  of disruptions.

• Support staff and operational
  systems within the Hotel Departments, including but not limited too; POS,
  NoviCom, PDQ’s, printers, office devices and back-end systems used for event
  management.

• Maintain and monitor key
  hospitality systems (e.g., PMS/POS, back‑office apps, telephony,
  digital signage), working with vendors and Hilton support channels
  as required.

Networks,
Security & Compliance

style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; list-style-type: disc; margin-bottom: 12px;
margin-right: 0px; margin-top: 0cm; orphans: 2; padding: revert; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
• style="line-height: 1.25;">

  style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Conduct daily checks on network/infra health
  (switches/APs, UPS status, server/storage alerts) and maintain accurate
  documentation (IP schemes, patching records, rack
  diagrams).

• Manage and oversee cyber safe access
  to hotel systems, preventing unmanaged devices from exposing
  vulnerabilities.

• Implement and uphold
  information security practices: password hygiene, MFA,
  joiner‑mover‑leaver access, device encryption, secure
  disposal.

• Assist with GDPR
  and PCI DSS routines (access reviews, secure handling
  of guest/employee data, incident logging, vendor due diligence), following
  Hilton and local policies.

• style="line-height: 1.25;">

  style="font-family: "Hilton Sans", sans-serif;"> lang="EN-GB">Support backup/restore procedures
  and disaster‑recovery drills; maintain evidence
  for audits.