Assist the Front Office
Manager to oversee the entire Front Office operation to maintain high
standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction
and monitor trends, with a focus on continuous improvement
Ensure regular and VIP
Guests are recognised and that the Front Office department operates with a sales
attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy
at best rates and use up-selling techniques to promote hotel services
and facilities
Assist the Front Office Manager with setting departmental objectives, work
schedules, budgets, policies, and procedures
Monitor the appearance, standards,
and performance of the Front Office Team Members with an emphasis on training
and teamwork
Ensure Team Members have current knowledge of hotel products, services,
pricing and policies, as well as knowledge of the local area, and
are continuously trained to learn and understand policies
and practices
Maintain good communication and working relationships with all hotel
departments
Monitor staffing levels to meet cover business demands
Conduct monthly
communication meetings, in the absence of the Front Office Manager, and produce
minutes
Assist the Front Office Manager with staff performance issues
in compliance with company policies and procedures
Assist the Front Office
Manager with recruiting, managing, training and developing the Front Office
team
Act
in accordance with policies and procedures when working with front of house
equipment and property management systems
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
Here’s what you’ll do during a typical day:
