Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! The Reservation Supervisor /
Team Leader takes responsibility for the group's sales and planning functions,
as well as managing and leading the hotel’s reservations team.
As a Reservation Shift Leader, you’re not just helping
manage the hotel’s reservations operations – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven experience
in reservations, revenue, or hotel operations, ideally in a leadership
capacity. - Strong administrative, organizational, and time management
skills. - Excellent communication and presentation skills, both written
and verbal. - High attention to detail with the ability to manage multiple
priorities. - Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS
GRO v3) and Microsoft Office. - A commercial mindset with the ability
to identify and act on revenue opportunities. - A positive, adaptable
attitude with a commitment to team success and guest
satisfaction. - Business Level English & Native Level
Japanese
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven experience
in reservations, revenue, or hotel operations, ideally in a leadership
capacity. - Strong administrative, organizational, and time management
skills. - Excellent communication and presentation skills, both written
and verbal. - High attention to detail with the ability to manage multiple
priorities. - Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS
GRO v3) and Microsoft Office. - A commercial mindset with the ability
to identify and act on revenue opportunities. - A positive, adaptable
attitude with a commitment to team success and guest
satisfaction. - Business Level English & Native Level
Japanese
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven experience
in reservations, revenue, or hotel operations, ideally in a leadership
capacity. - Strong administrative, organizational, and time management
skills. - Excellent communication and presentation skills, both written
and verbal. - High attention to detail with the ability to manage multiple
priorities. - Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS
GRO v3) and Microsoft Office. - A commercial mindset with the ability
to identify and act on revenue opportunities. - A positive, adaptable
attitude with a commitment to team success and guest
satisfaction. - Business Level English & Native Level
Japanese
Here’s what you’ll do during a typical day:
- Support daily reservations operations: Assist in managing
room inventory and availability, group blocks and rooming lists, cut-off dates,
rate restrictions, occupancy strategies, and system usage - Coordinate
group reservations: Process rooming lists, billing requirements,
and special requests, and facilitate communication of relevant information
between meeting planners, housing bureaus, and internal departments
- Assist with revenue optimization: Monitor reservations
activity and support rate and occupancy strategies to maximize
revenue - Provide reservations support: Handle reservation
requests and provide service to team members and customers
as needed - Support department operations: Assist
with departmental projects, prepare reports, and provide administrative support
to reservations leadership - Inspire and develop the team:
Supervise and support team members, monitor performance, provide coaching,
and foster a positive and productive work environment
