Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will support the design,
implementation, and maintainance of robust IT systems to enhance guest
experiences and streamline operations. As an Information System
Supervisor/ IT Supervisor, and services across multiple sites – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
IT operations
experience, preferably in hospitality or multi-site
environments
Experience
in IT projects or system implementation is a plus
Able to work
independently and manage multiple priorities
Proactive
and practical problem-solving skills
Skills
Japanese: Business/Native
level (reading & writing required)
English: Conversational
level
Ownership: Works independently
with responsibility
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
IT operations
experience, preferably in hospitality or multi-site
environments
Experience
in IT projects or system implementation is a plus
Able to work
independently and manage multiple priorities
Proactive
and practical problem-solving skills
Skills
Japanese: Business/Native
level (reading & writing required)
English: Conversational
level
Ownership: Works independently
with responsibility
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
IT operations
experience, preferably in hospitality or multi-site
environments
Experience
in IT projects or system implementation is a plus
Able to work
independently and manage multiple priorities
Proactive
and practical problem-solving skills
Skills
Japanese: Business/Native
level (reading & writing required)
English: Conversational
level
Ownership: Works independently
with responsibility
Here’s what you’ll do during a typical
day:
Position Statement
The Cluster IT Supervisor is responsible for leading IT operations across
multiple properties, ensuring stable and efficient system performance while
supporting business operations.
This role goes beyond traditional support functions and requires a highly
self-driven individual who can take ownership of incidents, drive solutions
independently, and manage IT activities across multiple sites with limited
resources.
The position requires a strong
business mindset, bilingual communication skills (Japanese and English),
and solid hands-on IT experience, ideally within hospitality or similar
fast-paced, service-oriented environments
What will I
be doing? Position Summary (bullet points)
Ensure stability
and availability of IT systems, including hardware, software, and network
infrastructure
Troubleshoot technical
and operational issues proactively
Support and execute IT-related
projects such as system implementations, upgrades,
and improvements
Monitor systems, manage
backups, and ensure disaster recovery readiness
Collaborate
with local/regional/global IT teams and external vendors
as needed
Guide, support, and develop
existing IT staff, raising overall team performance
Identify operational
inefficiencies and proactively implement
improvements
