【Hilton Tokyo】Night Manager

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will support smooth
cross-departmental coordination, resolve guest issues promptly, and ensure
service excellence across all touchpoints. As an Night
Manager, you’re not just overseeing daily hotel operations - you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Experience in hotel operations
  or guest services, ideally in a supervisory role.
• Strong leadership
  and team management skills.
• Excellent communication with a guest-focused
  approach.
• Calm under pressure with practical problem-solving
  abilities.
• Proficient in hotel systems (PMS) and operational
  procedures.
• Able to work a flexible schedule, including nights,
  weekends, and holidays.
• Multi-linguistic skill is a plus.

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Experience in hotel operations
  or guest services, ideally in a supervisory role.
• Strong leadership
  and team management skills.
• Excellent communication with a guest-focused
  approach.
• Calm under pressure with practical problem-solving
  abilities.
• Proficient in hotel systems (PMS) and operational
  procedures.
• Able to work a flexible schedule, including nights,
  weekends, and holidays.
• Multi-linguistic skill is a plus.

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Experience in hotel operations
  or guest services, ideally in a supervisory role.
• Strong leadership
  and team management skills.
• Excellent communication with a guest-focused
  approach.
• Calm under pressure with practical problem-solving
  abilities.
• Proficient in hotel systems (PMS) and operational
  procedures.
• Able to work a flexible schedule, including nights,
  weekends, and holidays.
• Multi-linguistic skill is
  a plus.

Here’s what you’ll do during a typical day:

• Deliver Guest Excellence:  Respond promptly to guest
  inquiries, complaints, and special requests, ensuring a seamless and satisfying
  experience.
• Support Daily Operations:  Oversee front office,
  housekeeping, and F&B functions to maintain smooth, high-standard hotel
  operations.
• Coordinate Across Teams:  Facilitate clear
  communication between departments to align on guest needs and operational
  priorities.
• Resolve Issues Proactively:  Handle escalated
  guest concerns and operational challenges with professionalism
  and efficiency.
• Manage Emergencies:  Assist in crisis
  situations, ensuring guest safety and adherence to hotel
  protocols.
• Report & Improve:  Prepare daily reports, track
  service trends, and support staff development to enhance performance and guest
  satisfaction.