Front Office Manager

As Front Office Manager at The Wildbirch Hotel (wildbirchhotel.com), you
will lead a team dedicated to delivering exceptional service in a unique
environment where hospitality meets the rugged charm of Alaska. Your role is
to foster a space where guests feel connected to the local culture, wilderness
adventures, and each other. As a leader, you are driven by the desire to inspire
your team to achieve their highest potential, ensuring operational efficiency
while delivering an unparalleled guest experience.

ABOUT OUR
COMPANY

The Wildbirch Hotel:
Located in
the heart of Anchorage’s downtown Mushing District, The Wildbirch Hotel is
the city's first upscale boutique hotel and a dynamic hub for both travelers
and locals. The hotel features 252 design-forward accommodations, including
suites with artwork curated in partnership with the nearby Anchorage Museum.
With multiple onsite food and beverage concepts, including a brewery and café,
as well as communal outdoor decks with sweeping views of Mount Susitna and Knik
Arm, The Wildbirch Hotel offers a unique blend of modern comfort and Alaska
adventure.

The hotel’s Adventure Desk connects guests with the best outdoor experiences,
from glacier tours to world-class salmon fishing at nearby Ship
Creek.

Opening in early 2025, The Wildbirch Hotel will join the JdV
by Hyatt brand, giving guests access to exclusive member benefits through
the World of Hyatt loyalty program.

ABOUT
THE ROLE

As the Front Office Manager, you will personify
The Wildbirch Hotel’s brand, embodying its spirit of adventure, cultural
immersion, and local charm. You will build and lead a team that reflects
these values, ensuring that every guest feels welcomed and cared for,
from check-in to check-out. You will be familiar with Anchorage’s local
attractions, cultural hotspots, and outdoor activities, ensuring that guests
can immerse themselves in everything the city has to offer, from Iditarod race
views to Northern Lights sightings.

Your role is to be both a hospitality
expert and a local ambassador, creating meaningful connections with guests
and providing them with personalized recommendations to experience the best
of Anchorage. You’ll guide your team in curating an unforgettable guest
experience, focusing on quality service, efficient operations, and community
engagement.

SCOPE OF WORK + TEAM

• Manage
  the Front Office, ensuring alignment with The Wildbirch Hotel’s brand values,
  delivering approachable and impeccable guest service, and implementing efficient
  processes that meet financial goals.
• Maintain a deep understanding
  of all The Wildbirch Hotel’s room features, amenities, packages, promotions,
  and availability, and train your team to provide the same level
  of knowledge.

ONGOING + EVERYDAY TASKS:

• Financial Management:

  • Oversee scheduling,
    budgeting, and inventory for the front office and guest service
    departments.
  • Ensure financial procedures follow established policies,
    including handling cashier functions, upgrades, cancellations, and financial
    adjustments.

• Property Oversight:

  
  
  • Regularly inspect the lobby and front entry to ensure cleanliness,
    organization, and readiness for guest interactions.
  • Monitor
    experiential touchpoints and quality of service and product delivery.
  
  

• People Leadership:

  • Lead through
    strong communication and interpersonal skills, encouraging collaboration
    and mutual respect.
  • Coach, mentor, and develop team members to deliver
    excellent service.
  • Collaborate closely with other departments,
    including housekeeping, maintenance, food & beverage, and sales.
  
  

QUALIFICATIONS

• Strong leadership
  and organizational skills.
• A service-oriented mindset with exceptional
  customer service and sales abilities.
• Ability to multitask in a dynamic
  environment.
• Excellent communication and interpersonal skills.


• Commitment to the brand’s authentic, approachable, and adventurous
  identity.
• Ability to work weekend and evening shifts.

BENEFITS

The Wildbirch Hotel offers full-time
employees a comprehensive benefits package, including:

• Competitive
  base salary
• PTO
• Medical, dental, vision, and life
  insurance
• Hotel Level Manager Bonus Program

This position is at a location where Hyatt is not
the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.