Company Background
The Standard is one of the most
culturally engaged hotels in the world. Hotels with real cultural life,
an inclusive spirit and true creative attitude. A destination layered
with events and amusements that leaves you with an uplifted feeling.
The
Standard's irreverent and playful sensibility, combined with a careful
consideration of design, detail and service, have established its reputation
as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard
hotels are known for their taste-making clientele, their pioneering design,
and their unrelenting un-Standard-ness.
Mission
Statement
To create experience by embracing and empowering
a diverse collective of team members, collaborators, and guests, who choose
to call The Standard home.
Our Purpose
The
Standard’s commitment is to being an anchor for each neighbourhood in which
we reside as well as a platform for culture and creativity. Bringing people
together in its spaces to interact with each other in genuine ways.
Our
promise is to ensure that a stay is an experience and that a memory means making
friends and having stories to tell.
To understand why it exists, is to understand that The Standard, is a platform
for people to meet, to engage, to learn, to dine, to sleep, to dance,
to hideaway, to make believe and to do so whilst being yourself and having fun
doing it.
We think of ourselves as a stage, not just a hotel. Here,
you can become whomever you like, even if for just a night. Here, you will meet
new friends, find new challenges, eat new food, stay up late, sleep in later,
and at times, never even leave the property. We are unapologetically comfortable
with disrupting expectations. It’s WHO
WE ARE!
#StandardFamily
Job Title:
Bell Attendant
Department: Front
Office
Location: The Standard, High
Line
Reporting to: Director of Front Office
Operations/MOD
Job Purpose: To create experiences
by embracing and empowering a diverse collective of team members, collaborators,
and guests, who chose to call The Standard home.
Main Duties &
Responsibilities
Opens door and greets as they enter and leave
the hotel.
Assist guests with carrying luggage during check-in
and check-out. Safely and promptly delivers to and picks up luggage from guest
rooms.
Tags and places guest luggage in storage at guest request.
Retrieves luggage for guests from storage.
Explain and promote hotel
facilities, outlets, guest room features and services to guest and provide
information to guest regarding local attractions and activities.
Assist
guests with transportation by getting taxis or arranging car services. Opens car
and taxi doors for guests.
Parks and retrieves cars from valet parking.
Communicates all guest valet information to Guest Service
Agent.
Occasionally runs errands for guests and delivers items to guest
rooms.
Accepts mail for the hotel to be given to front desk. Refers
package deliveries to the front desk to be accepted and logged. Occasionally
deliver packages to guest rooms.
Attends to any special requests
from guests.
Respond appropriately to guest complaints.
Inform supervisor of major problems, complaints, disturbances or dissatisfied
guests.
Promote teamwork and quality service through daily communication
and coordination with other departments.
May regularly inspect and clear
hotel entrance and surrounding areas of litter and debris.
Perform other
duties assigned which may include but is not limited to delivering guest
mail/messages, packages etc.
Maintains a courteous and professional manner
at all times.
Perform any other duties, if capable, as requested
by management.
Qualifications
and Requirements:
Brand Ambassador:
Throughout the hotel we actively seek to employ a group of people
that are committed to delivering our unconventional brand of hospitality while
also growing with us.
Essential:
Physical:
Carrying, pushing,
or lifting items weighing up to 100 pounds
Long periods
of standing
Periods of outside work
Moving about the public
areas
Handling objects such as luggage
Continuous contact
with Guests
Bending, kneeling, stooping
Responsibility:
Personal comportment in line with Standard, New York policies, standards,
and expectations
High School Diploma
or equivalent
Desirable:
Multi-lingual
College
education
Prior guest service work experience
Compensation
and Benefit:
This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.
