Location: Niagara-on-the-Lake, ON
Opening: Summer 2026
The
Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake
and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels &
Resorts Canada, The Clayfield will deliver a highly personalized, refined guest
experience grounded in calm luxury, craftsmanship, and a strong sense of place.
The Sales Coordinator plays a vital role in supporting the Sales Team
by coordinating the administrative and organizational aspects of the sales
process. Reporting to the Director of Sales, this position helps ensure
a seamless experience for clients from initial inquiry through contracting while
providing essential support that allows the sales team to focus on building
relationships and driving revenue.
This role is ideal for someone
who thrives on organization, enjoys working with people, and takes pride
in delivering exceptional service behind the scenes. Success in this position
comes from balancing attention to detail with strong communication skills in
a fast-paced, collaborative environment.
What You’ll Do
- Coordinate incoming sales inquiries and assist with timely responses
to prospective clients. - Prepare proposals, contracts, estimates,
rooming lists, and other sales documents under the direction of the Director
of Sales. - Maintain accurate client information, booking details,
and sales activities within hotel sales systems. - Track proposals,
tentative bookings, contracts, deposits, and key deadlines to support the sales
process. - Support the sales team with scheduling meetings, site visits,
and client appointments. - Prepare sales presentation materials,
proposals, and collateral for client appointments and industry events.
- Maintain organized digital files and documentation for all group and event
bookings. - Assist with initiatives, follow-up activities, and account
management projects. - Ensure billing and deposit schedules
are documented and communicated internally. - Coordinate internal
communication between Sales, Banquets, Front Office, Finance, and Food &
Beverage to ensure accurate transfer of information once business is confirmed.
- Support preparation of turnover documentation to ensure a smooth
handoff from Sales to the Events team for event coordination and execution.
- Assist with preparing sales reports, forecasts, production tracking,
and other administrative reporting. - Help maintain sales and marketing
materials, digital assets, and client databases. - Assist with trade
shows, industry events, and promotional initiatives when required.
- Support pre-opening sales initiatives, database development, collateral
preparation, and administrative setup. - Provide exceptional service
to clients by responding professionally and promptly throughout the sales
process. - Support additional sales and administrative responsibilities
as required, aligned with the scope of the role. - Other duties
as assigned
What You’ll Bring
- 1–3+ years
of experience in a sales coordinator, administrative, or hospitality support
role, ideally within a hotel environment. - Strong organizational skills
and ability to manage multiple priorities and deadlines. - Exceptional
attention to detail and a high level of accuracy. - Professional written
and verbal communication skills. - A proactive, service-oriented
approach and genuine enthusiasm for creating outstanding client experiences.
- Confidence working in a fast-paced environment where priorities
may shift. - Proficiency with Microsoft Office, particularly Outlook,
Excel, and Word. - Experience with hotel sales systems such as Envision,
Opera, Delphi, or similar platforms is considered an asset. - A
hands-on, team-first mindset with a willingness to step in as needed to support
the operation.
Why Join Us
- Competitive compensation
and a comprehensive benefits package designed to support your well-being
and long-term growth. - Work within a collaborative environment
supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
- Access to Hyatt colleague travel benefits.
- A workplace culture
rooted in respect, craftsmanship, and pride of place in beautiful
Niagara-on-the-Lake. - Be part of the exciting pre-opening journey of
a luxury boutique hotel and contribute to establishing The Clayfield as one
of Niagara-on-the-Lake's premier meeting and event destinations.
Now accepting applications from candidates currently residing in Canada
with full working rights. We are only able to respond to candidates selected
for interview.
This position is at a location where Hyatt
is not the employer.
The employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
