Location: Niagara-on-the-Lake, ON
Opening:
Summer 2026
The Clayfield is a new 102-room luxury boutique hotel
opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt.
Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver
a highly personalized, refined guest experience grounded in calm luxury,
craftsmanship, and a strong sense of place.
As a Front Office Host,
you will create thoughtful and personalized guest experiences from arrival
to departure. Reporting to Front Office Management, you will serve as
a welcoming presence throughout the hotel, combining front office operations,
concierge-style service, and guest engagement to deliver memorable stays
that reflect the character and spirit of our property.
What You’ll
Do
- Warmly welcome guests, using their name whenever
possible, and create a seamless arrival and departure experience - Escort
guests to their rooms while providing orientation to the hotel, amenities,
and services - Respond to guest inquiries, requests, and concerns
with genuine interest, empathy, and professionalism—ensuring each guest feels
heard, supported, and valued. - Manage room reservations and booking
modifications accurately, confirming all details and offering proactive
solutions to enhance the guest experience - Coordinate and work
with vendors to arrange transportation services, dining reservations, tickets
for events, excursion/tour arrangements, and any additional guest needs
with efficiency and care. - Support guests with special requests
including weddings, retreats, and private events, working closely with relevant
departments to ensure a seamless experience. - Process payments, room
charges, and provide a clear, courteous check-out experience, including
presenting the final bill. - Maintain a clean, well-organized,
and welcoming front desk environment at all times. - Anticipate guest
needs before being asked and follow up with thoughtful touches that go above
and beyond expectations. - Demonstrate consistent positive body language
and a warm, professional demeanor throughout every interaction. - Close
each interaction with sincerity, leaving a lasting impression of genuine care
and hospitality. - Uphold brand standards while delivering authentic
and individualized hospitality experiences - Perform other job-related
duties as assigned
What You’ll Bring
- A
service-focused personality with a natural ability to connect with others.
- Must be highly motivated, detail-oriented, and thrive in a fast-paced
environment. - Ability to multitask with grace while maintaining accuracy
and professionalism. - Strong verbal and written communication
skills. - Availability to work a flexible schedule, including evenings,
overnights, weekends, and holidays. - Ability to stand for extended
periods. - Post-secondary education in hospitality or tourism
is preferred. - Knowledge of Niagara-on-the-Lake, local wineries,
restaurants, and attractions is an asset - Experience with hotel systems
(e.g., Opera Cloud) is an asset. - Ability to remain calm, resourceful,
and solution-oriented under pressure - A collaborative mindset
and willingness to support the team wherever needed
Why
Join Us
- Competitive compensation and a comprehensive
benefits package designed to support your well-being and long-term growth
- A rare opportunity to shape the guest experience journey of a brand-new
luxury hotel - Work within a collaborative environment supported
by ownership, Urgo Hotels & Resorts Canada and Hyatt. - Access
to Hyatt colleague travel benefits - A workplace culture rooted
in respect, craftsmanship, and pride of place in beautiful
Niagara-on-the-Lake
Now accepting applications
from candidates currently residing in Canada with full working rights. We
are only able to respond to candidates selected for interview.
This position is at a location where Hyatt
is not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
