Front Desk Supervisor

The Front Desk Supervisor is responsible
for assisting the Rooms Leadership team while providing attentive, courteous,
and efficient service to all guests, prior to arrival and throughout their stay.
He/she is also responsible for maximizing room revenue and occupancy

Job Duties & Functions

• Approach all
  encounters with guests and associates in a friendly, service-oriented
  manner.
• Set the standard for guest relations at the Front Desk.


• Obtain all necessary information when taking room reservations.


• Monitor all V.I.P. and special guest requests.
• Review the Front
  Office log and Trace File daily.
• Fully comprehend and execute all
  relevant phases of the front desk computer system.
• Ensure logging
  and delivery of all messages, packages, and mail in a timely and professional
  manner.
• Be aware of all rates, packages, and promotions currently
  underway.
• Be familiar with all in-house groups.
• Be aware
  of all closed-out and restricted dates.
• Follow and enforce all Avion
  Hospitality hotel credit policies.
• Be able to perform all duties of
  a Front Desk Agent.
• Be able to complete and ensure that a proper bucket
  check, room rate verification report, and housekeeping report have
  been accurately done and filed.
• Maintain proper operation of the P.B.X.
  console and ensure that all Avion Hospitality standards are met.


• Establish and maintain good communications and teamwork with fellow
  associates and other departments within the hotel.
• Assist the Director
  of Front Office in ensuring that associates are following and maintaining Avion
  Hospitality standards (i.e., answering phones, call-backs to guests, and guest
  request log).
• Have knowledge of and assist in all emergency procedures
  as required.
• Oversee and ensure that all guests are checked in/out in
  a friendly, efficient, and courteous manner.
• Be able to perform,
  complete, and ensure that all tasks and duties on the shift checklist
  are completed in a timely and efficient manner.
• Ensure that associates
  are, at all times, attentive, friendly, helpful, and courteous to all guests,
  managers, and all other associates.
• Ensure the maximization of room
  revenue through Rooms Merchandising.
• Answer all guest inquiries in
  a timely and professional manner.
• Be involved in departmental meetings,
  planning, and execution.
• Help maintain productivity levels at or above
  budgeted standards.
• Perform any other duty as required
  by management.
• Assist in training of new hires and current associates
  regularly.
• Attend meetings as required by management.

• At least 2 to 3 years of progressive
  experience in a hotel or a related field is required. High School diploma
  or equivalent required.
• College coursework in related field
  helpful.
• Previous supervisory responsibility preferred.
• Must
  have a valid driver's license for the applicable state.
• Must be able
  to convey information and ideas clearly.
• Must be able to evaluate
  and select among alternative courses of action quickly and accurately.


• Must be able to work well in stressful, high-pressure situations, including
  the ability to handle guest objections and disputes to satisfactory
  results.
• Must be able to show initiative in job performance, including
  anticipating what needs to be done before it becomes a necessity.
• Must
  maintain composure and objectivity under pressure.
• Must be effective
  in handling problems in the workplace, including anticipating, preventing,
  identifying, and solving problems as necessary.
• Must have the ability
  to assimilate complex information, data, etc., from disparate sources
  and consider, adjust, or modify to meet the constraints of the particular
  need.
• Must be effective at listening to, understanding, and clarifying
  the concerns and issues raised by co- workers and guests.
• Must be able
  to work with and understand financial information and data, and basic arithmetic
  functions.