The Housekeeping Manager is responsible to ensure the cleanliness,
orderliness, and overall appearance of the hotel including guest rooms
and public area. This involves supervising staff, managing inventory,
maintaining budgets, and ensuring adherence to health and safety regulations.
Play a key role in guest satisfaction by addressing complaints and resolving
issues related to housekeeping service.
HOW YOU’LL SHAPE THE EXPERIENCE
& FUTURE
- Obtain list of vacant rooms to be cleaned immediately
& list of prospective checkouts or discharges to prepare work
assignments. - Advises manager, desk clerk, & admitting personnel
of rooms ready for occupancy. - Maintain inventory of cleaning supplies
& linen stock to ensure adequate supplies. Issues supplies & equipment
to workers. - Investigate concerns regarding housekeeping service
and equipment and takes corrective action. - Ensure guest rooms, public
areas, and back-of-house areas are cleaned and maintained to hotel standards.
Develop and implement cleaning procedures, as well as conducting regular
inspections. - Examine rooms, halls, and lobbies to determine the need
for repairs or replacement of furniture or equipment and make recommendations
to management. - Ensure guest rooms are properly secured and that proper
key control procedures are utilized by the housekeeping staff. - Screen
job applicants, hire new employees, and recommend promotions, transfers,
or dismissals. - Conducts orientation training of new employees
and in-service training of other employees to explain company policies,
housekeeping work procedures, and to demonstrate use and maintenance
of equipment. - Attend training seminars to perfect housekeeping
techniques and procedures and enhance supervisory skills. - Record data
concerning work assignments, personnel actions, and timecards, and prepares
periodic reports. - May prepare reports concerning room occupancy,
payroll expenses, and department expenses. - Attend periodic staff
meetings with other department heads to discuss company policies and patrons’
complaints and make recommendations to improve service and ensure operational
efficiency. - Assist in controlling housekeeping department
expenses. - Implement and enforce health and safety regulations,
including proper handling of chemicals and equipment, and ensuring a safe
working environment for staff. - Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong verbal and written
communication skills. - Strong supervisory and organizational
skills. - Demonstrated ability to effectively interact with people
of other backgrounds. - Strong problem-solving skills.
- Ability
to effectively lead, motivate, manage and train the housekeeping team.
- Requires thorough understanding of housekeeping equipment, procedures,
and processes. - Knowledge of the material safety data sheet when using
chemicals and safety rules when working around machinery.
PROFESSIONAL EXPERIENCE
- At least 1 year of related work
experience. - At least 1 year of supervisory experience.
ACADEMIC BACKGROUND
- High school diploma or G.E.D.
equivalent.
Benefits
- Medical, dental, and vision (HSA
available) - Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k)
with match - Employee discounts
- Paid vacation & sick
time
Annual Salary: $60,000
