* A Front Desk Manager will provide the highest
quality of service to the guest, anticipating and exceeding their
expectations
* Oversee the entire front office team including, customer
service reps, Night Audit, Breakfast and F&B.
* Understand
and consistently follow all cash handling and accounting procedures including
the hotel credit and check cashing procedures
* Develop a thorough
knowledge of hotel staff, hotel services, hours of operation, room locations,
room rates, amenities, and hotel surroundings
* Handle all administrative
duties and tasks such as: scheduling, ordering, training, coaching
and hiring.
* Ensure security and confidentiality of all guest and hotel
information
* Effectively respond to and resolve guest concerns
or complaints
* Perform other duties as assigned
* Strong communication skills
* A passion for customer
service
* The ability to be flexible and adapt to any situation
*
A desire to work as part of the front desk team
* An outgoing personality
with a positive attitude
* Previous hospitality experience
required
* The ability to stand and move at a fast pace for long periods
of time. Working long hours may also be required based on business needs.
Must be available to work weekends and holidays as necessary
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This position is at a location where Hyatt is
not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
