Summary:
Who We Are
White Lodging develops
and operates a portfolio of award-winning, premium-brand hotels, rooftop bars,
and restaurants in some of the country’s best cities to live. We know that
the hospitality business, like life, is about how you make people feel. As
the Director of Front Office, you’ll lead a team dedicated to delivering
exceptional guest service from check-in to departure. You will drive key
performance metrics across the front office, manage associate engagement,
and uphold brand standards while fostering a positive work
environment.
Responsibilities:
What You’ll Do
- Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless
guest service delivery. - Develop and implement department strategies
that improve financial performance and guest satisfaction. - Lead
and mentor front office leadership team, including coaching, performance
evaluations, and associate development. - Ensure adherence to White
Lodging policies and procedures, guest service standards, and brand
requirements. - Collaborate with other departments to drive alignment
and communication for an optimal guest experience. - Monitor and analyze
guest service scores and implement corrective actions to continuously improve
results.
What You’ll Bring
- Previous front
office leadership experience, preferably in a full-service hotel
environment. - Strong communication and problem-solving skills with
a focus on guest and associate satisfaction. - Ability to develop
and motivate teams while managing multiple operational priorities.
- Experience with hotel systems (PMS, POS) and strong understanding of front
office procedures. - Proven ability to drive performance results
and uphold hospitality standards.
Other
information:
What You Can Look Forward To
- Day 1
Medical, Dental and Vision insurance - Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- 401(k) with company
match - Complimentary wellness tools
- Unlimited referral
bonuses - Leadership development opportunities
- Tuition
reimbursement - Discounts on hotel rooms, dining, and other
travel/entertainment experiences - Multiple hotels in each market = more
opportunities
White Lodging is an equal opportunity employer.
We value diversity and are committed to creating an inclusive environment
for all associates.
This position is at a location where Hyatt
is not the employer.
The employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
