Shift: 1st/2nd; must be available to work
weekends and holidays
Requirement: Valid driver’s license
required
Position type: Full Time
Hourly Wages:
$23.70
Process all guest check-ins,
verifying guest identity, form of payment, assigning room,
and activating/issuing room key. Set up accurate accounts for each guest
according to their requirements. Enter Marriott Rewards information. Ensure
rates match market codes, document exceptions. Secure payment prior to issuing
room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete cashier
and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up
to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges. Balance and drop
receipts. Count and secure bank at beginning and end of shift. Obtain manual
authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.
Assist
management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to employee concerns.
Follow company policies
and procedures; report accidents, injuries, and unsafe work conditions
to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets.
Welcome and acknowledge
guests; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette.
Ensure adherence to quality standards. Enter
and locate information using computers/POS systems.
Stand, sit,
or walk for an extended period of time.
Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance.
Perform other reasonable job duties as requested
by Supervisors.
Attention to customer service with
a professional and pleasant personality.
Available to work
a flexible schedule including evenings, weekends, and holidays.
Site Specific Perk:
Free On-Site Parking
Discounted meals
Department celebrations
Associate Appreciation Week
Monthly associate recognition
and reward programs
Hyatt Vacation Ownership is
an equal opportunity employer committed to hiring a diverse workforce
and sustaining an inclusive culture.
This position is at
a location where Hyatt is not the employer. The employer of individuals working
at this hotel may be a third-party management company that is responsible
for all employment benefits and obligations at this location.
