Hourly Rate: $22.00Shift:1st,2nd: must
be available to work weekends and holidaysPosition type: Fulltime
Answer, record, log, and process all guest
calls, requests, questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake up calls, screening calls, do not disturb, call
forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received. Monitor busy or unanswered lines, check
back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate. Instruct guests
on how to access the internet; transfer guests with problems to provider's
customer support line. Test communications equipment to ensure it works
properly. Respond to special requests from guests with unique needs.
Contact appropriate individual or department as necessary to resolve guest call,
request, or problem. Follow up with guests to ensure their requests or problems
have been met to their satisfaction. Dispatch bell staff or valet staff
as needed.
Site Specific Benefits
Free
On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate
recognition and reward programs
Stipend for work shoes
Follow
all company policies and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.
Welcome and acknowledge all guests according
to company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer
telephones using appropriate etiquette.
Develop and maintain
positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Enter
and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance.
Perform other
reasonable job duties as requested by Supervisors.
Attention
to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends,
and holidays.
Hyatt Vacation Ownership is an equal
opportunity employer committed to hiring a diverse workforce and sustaining
an inclusive culture.
This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.
