Hyatt Place Santa Cruz is seeking Guest Service Agents
to welcome and serve our guests. At Hyatt Place, our purpose is to care
for people so they can be their best—where we engage with others as unique
individuals so we can design and deliver personal experiences. We welcome
applicants from all walks of life and are committed to maintaining a diverse
and inclusive workplace.
Who this job will appeal
to
This role is designed for individuals who thrive in dynamic,
people-oriented environments.
For part-time
candidates: This position offers flexible scheduling options, including
weekends and evenings, which is often ideal for those balancing external
commitments.
For full-time candidates:
This position is a foundational step in an exciting career
in hospitality.
The ideal candidate for
this position
The ideal candidate is professional, energetic,
and enjoys problem-solving. While we welcome anyone with a hospitality
background, previous experience in a hotel environment is highly
favored. We are looking for individuals who can maintain a high
standard of service while managing the various technical and social aspects
of the guest experience.
What you will be doing
Delivering exceptional guest service, resolving conflicts, and ensuring
guest satisfaction.
Performing check-in and check-out
transactions utilizing computer systems and precise cash handling
skills.
Providing service at the bar for espresso and alcoholic
beverages, as well as assisting with food preparation in the kitchen.
Setting up and servicing meeting spaces as needed to support property
events.
Why you will enjoy this job
You
will enjoy this role if you appreciate variety and skill-building. No two days
are the same, as you will balance front office operations with food and beverage
service.
Additionally, the opportunity to earn tips on top of your
hourly wage provides immediate financial rewards for excellent
service.
Who you will be working with
You will
be joining a dedicated team of hospitality professionals at Hyatt Place Santa
Cruz. Our team is comprised of individuals from various backgrounds who work
collaboratively in a fast-paced, 24/7 environment to maintain the property’s
reputation for excellence.
Where this job could take
you
Many Guest Service Agents go on to become
leaders in the hotel industry. Because this role provides experience in front
desk operations, culinary service, and event logistics, it serves as
a springboard for numerous career paths, including:
Guest
Services Supervisor
Guest Services Manager
Sales
or Revenue Manager
General Manager
Benefits
Competitive
Pay: Starting at $17.00 per hour plus tip potential.
Travel Discounts: Worldwide room discounts
and friends-and-family rates across Hyatt properties.
Career Development: Access to Hyatt’s industry-leading
training and internal promotion opportunities.
Diverse
Environment: A workplace that values unique perspectives and welcomes
all hospitality experience.
Qualifications
Customer service
experience is required; previous hotel experience
is preferred.
Must have the ability to work weekends,
evenings, and holidays.
Requires a strong command of the English
language, including speaking, reading, and writing.
Ability
to learn quickly and work in a fast-paced position with constant guest
interaction.
Proficiency in basic computer skills (Word, Excel,
etc.).
Must be 18 years of age or older.
This position is at a location where Hyatt is not
the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
