The Loss Prevention Supervisor will lead by example to uphold a safe, secure,
and welcoming environment for all guests and employees. Your leadership
in patrolling, incident response, and team supervision ensures that hotel
operations run smoothly and that all policies and procedures are consistently
enforced. By fostering a proactive security culture, you help minimize risk
and build trust across the property.
HOW YOU’LL SHAPE THE EXPERIENCE &
FUTURE
- Patrol lobbies, corridors, and public rooms, confer
with management, interview guests and employees and interrogates persons
to detect infringements, investigate disturbances, complaints, thefts,
vandalism, etc. - Patrol public areas to detect fires, unsafe conditions
and damaged or inoperative safety equipment. - Warn or eject
troublemakers and cautions careless persons. - Obtain assistance
for accident victims and file accident reports. - Notify staff
of presence of persons with questionable reputations. - Assist management
and enforcement officers in emergency situations. - May enter and check
rooms of guests suspected of leaving without paying bill to confirm suspicions
and to seize any remaining personal property - Other duties
as assigned.
KEY STRENGTHS FOR SUCCESS
- Ability
to guide, support, and train Loss Prevention Officers while maintaining a calm
and authoritative presence on property. - Skilled in handling
disturbances, guest complaints, and security incidents with professionalism
and discretion. - Exercises sound decision-making in high-pressure
situations, including emergencies and policy violations.
PROFESSIONAL EXPERIENCE
- Minimum 2 years of experience
in security or 1 year of law enforcement experience, or an equivalent
combination. - Patrolling hotel areas, including lobbies, corridors,
and public spaces, to maintain order and deter threats. - Investigating
thefts, vandalism, guest concerns, and suspicious behavior. - Managing
emergency responses and assisting in accident situations. - Monitoring
safety equipment and reporting hazardous conditions. - Identifying
and addressing guests with questionable reputations or concerning behavior.
- Supervising Loss Prevention Officers, providing guidance, coaching,
and direction. - Supporting hotel leadership during high-volume events
or group stays.
ACADEMIC BACKGROUND
Benefits
- Medical,
dental, and vision (HSA available) - Company-paid disability & life
insurance - Employee Assistance Program
- Supplemental
benefits - 401(k) with match
- Employee discounts
- Paid
vacation & sick time
Pay Rate: $25/hour
This
position is at a location where Hyatt is not the employer. The employer
of individuals working at this hotel may be a third-party management company
that is responsible for all employment benefits and obligations at
this location.
