Title: Events
Manager
Department:
Sales
FSLA:
OEM
Scope
of Position:
This position assists in the overall
development and implementation of departmental strategies and ensures
implementation of brand delivery inclusive of service strategies
and initiatives. This position has the responsibility for executing Group booked
property events with guest rooms and event space or just guest rooms
with seamless turnover from sales to operation and at the conclusion of
the event returning to sales for long term management. This position
is responsible for Client and Event Satisfaction, Associate interaction, with
a heavy focus on profitability for the hotel. This Manager maintains profitable
operations and high-quality products and service levels. They are expected
to maximize revenues and exceed budgeted revenues, and to develop and implement
strategies to increase business.
Must act as a liaison between client and operating departments to ensure
a successful meeting and to generate repeat
business.
Education & Experience:
- Previous experience in a large hotel
environment preferred or similar industry. - College Degree
preferred. - Minimum of 3-5 years in Event or Conference Services
leadership. - 5 years of hospitality or similar industry related work
experience preferred. - Proficiency in Envision preferred or secondarily
Delphi. - Proficient in Microsoft Office Suite, and Sales related
computer programs required. - Knowledge of F&B preparation techniques
and liquor laws and regulations helpful.
Physical
Demands:
- Long hours sometimes required,
including nights and weekends as required by client event. - Medium Work
- Exerting up to 30 pounds of force occasionally or frequently or constantly
to lift, carry, push, pull or otherwise move objects. - Ability to stand
for long hours at a time.
Required
Capabilities
- Must be able to convey information
and ideas clearly, both oral and written. - Must work well in stressful,
high-pressure situations juggling multiple events and programs at once.
- Must be able to evaluate and select among alternative courses of action
quickly and accurately. - Must be effective in handling problems in
the workplace, including anticipating, preventing, identifying and solving
problems as necessary. - Must be effective at listening to, understanding
and clarifying concerns and issues raised by associates and guests.
- Must have the ability to assimilate complex information, data, etc.
from disparate sources and consider adjust or modify to meet the constraints
of a particular need. - Must be able to prioritize departmental functions
to meet due dates and deadlines. - Must be able to work with
and understand financial information and data, and basic arithmetic
function. - Must be able to read and understand a hotel Profit and Loss
Statement. - Manage Catering booking pace and maintains pace for assigned
goals. - Develop core list of preferred vendors that exhibit standards
above normal. - Re-solicit past local accounts, generate new
business. - Maintain pricing integrity and propose upscale menus
for clients. - Manage existing accounts and follow up with client
re-solicitation to capture future business. - Manage space and adjust
in order to ensure maximum potential revenue. - Comply with weekly
and monthly forecasting procedures. - Supports and develops sales
solicitation tools, new menu ideas, by keeping abreast of the competition’s
products’ strengths and weaknesses and customer comments to continually improve
the hotel’s services. - Perform other duties as requested
by management. - Attend weekly or biweekly meetings as required
by management including orchestrating, EO and BEO meetings. - Must
be able to work with and understand financial information and data, and basic
arithmetic function including hotel-billing systems. - Manage
the activities of the hotel catering sales team, providing leadership
and motivation necessary to implement effective sales strategies and to maximize
the generation of hotel catering sales/revenues. - Will carry a catering
goal composed with Food and Beverage Revenue and Room Rental Revenue.
- Solicit new business from past experiences and grow existing accounts.
- Able to shift business from our competitive set.
- Develop
and maintain relationships with key clients in order to produce group and/or
convention business, to include room sales, food & beverage sales,
catering/banquet services. - Develop and manage client accounts
and monitor sales activities/ performance to ensure actual sales meet or exceed
established revenue plan and to accurately report variances/projections
Reports to: Director of Sales & Marketing
This position is at a location where Hyatt is not
the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
