What you will be doing
- Assist the Director and Assistant
Director of Front Office with managing the Front Office operation; in addition
to providing support to other departments in the hotel (F&B, Housekeeping
and Engineering) - Provide strong lobby presence to assist front desk
agents and guest - Provide all aspects of shift coverage in F&B
operations as needed - Balance the hotel room type inventory
- Ensure all areas of the lobby, Mezzanine level and F&B operations
are functioning to Paramount standards (e.g. cleanliness, guest only
in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions,
elevator cleanliness and functionality, Signage standards) - Monitor
and action Nor 1 upsell program - Handle guest’s special requests
and customer complaints during shift. - Perform all other front desk
duties and responsibilities. - Investigate and handle complaints,
disturbances, emergencies, etc. during shift - Manage Employee Payroll,
track attendance ADP, time edits, and conduct call-arounds for OT as needed
- Coach, train, counsel hourly associates and administer discipline
as needed - Perform some Night Audit functions, able to review all Night
Audit related functions and able to produce Night Audit reports.
- Prepare, copy, and distribute reports as required.
- Handle special
guest requests. - Attend and contribute to periodic meetings to maintain
favorable working relationships among employees and promote maximum morale,
productivity, and efficiency. - Attend all hotel required meetings
and trainings. - Participate in M.O.D. coverage as required.
The ideal candidate for this position
- At least 5 years
of progressive experience in a hotel or related field; or a 2-year college
degree and a minimum of 3 years of progressive experience in a related field;
or a 4-year degree and a minimum of 1 year of progressive experience in
a related field. - Previous supervisory responsibilities
- Must
be proficient in Windows, Company approved spreadsheets and word
processing. - Long hours sometimes required.
- Sedentary work,
exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move
objects. - Must be able to effectively communicate both verbally
and written, with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner. - Must be effective at listening
to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet
deadlines. - Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented manner. - Maintain
regular attendance in compliance with Highgate Hotel Standards, as required
by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include
wearing nametags. - Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations. - Maximize efforts
towards productivity, identify problem areas and assist in implementing
solutions. - Must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc.
from various sources to meet appropriate objectives. - Must be able
to maintain confidentiality of information. - Perform other duties
as requested by manager
This position is at a location
where Hyatt is not the employer. The employer of individuals working at
this hotel may be a third-party management company that is responsible for all
employment benefits and obligations at this location.
