Assist the Director and Assistant
Director of Front Office with managing the Front Office operation; in addition
to providing support to other departments in the hotel (F&B, Housekeeping
and Engineering)
Provide strong lobby presence to assist front desk
agents and guest
Provide all aspects of shift coverage in F&B
operations as needed
Balance the hotel room type inventory
Ensure all areas of the lobby, Mezzanine level and F&B operations
are functioning to Paramount standards (e.g. cleanliness, guest only
in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions,
elevator cleanliness and functionality, Signage standards)
Monitor
and action Nor 1 upsell program
Handle guest’s special requests
and customer complaints during shift.
Perform all other front desk
duties and responsibilities.
Investigate and handle complaints,
disturbances, emergencies, etc. during shift
Manage Employee Payroll,
track attendance ADP, time edits, and conduct call-arounds for OT as needed
Coach, train, counsel hourly associates and administer discipline
as needed
Perform some Night Audit functions, able to review all Night
Audit related functions and able to produce Night Audit reports.
Prepare, copy, and distribute reports as required.
Handle special
guest requests.
Attend and contribute to periodic meetings to maintain
favorable working relationships among employees and promote maximum morale,
productivity, and efficiency.
Attend all hotel required meetings
and trainings.
Participate in M.O.D. coverage as required.
The ideal candidate for this position
At least 5 years
of progressive experience in a hotel or related field; or a 2-year college
degree and a minimum of 3 years of progressive experience in a related field;
or a 4-year degree and a minimum of 1 year of progressive experience in
a related field.
Previous supervisory responsibilities
Must
be proficient in Windows, Company approved spreadsheets and word
processing.
Long hours sometimes required.
Sedentary work,
exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move
objects.
Must be able to effectively communicate both verbally
and written, with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
Must be effective at listening
to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet
deadlines.
Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented manner.
Maintain
regular attendance in compliance with Highgate Hotel Standards, as required
by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include
wearing nametags.
Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
Maximize efforts
towards productivity, identify problem areas and assist in implementing
solutions.
Must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc.
from various sources to meet appropriate objectives.
Must be able
to maintain confidentiality of information.
Perform other duties
as requested by manager
This position is at a location
where Hyatt is not the employer. The employer of individuals working at
this hotel may be a third-party management company that is responsible for all
employment benefits and obligations at this location.
