What you will be doing
- Employees must, at all times,
be attentive, friendly, helpful, and courteous to all guests, managers,
and fellow employees. - Oversee all aspects of the daily operation of
the hotel’s banquet operation. - Supervise all banquet personnel.
- Respond to guest complaints in a timely manner.
- Work with other
F&B managers and keep them informed of F&B issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters
requiring his/her attention. - Coordinate and monitor all phases of Loss
Prevention in the banquet operation. - Prepare and submit required
reports in a timely manner. - Ensure preparation of required reports,
including (but not limited to) Wage Progress, payroll, revenue, employee
Schedules, quarterly actions plans. - Monitor quality of service
in banquet operations. - Ensure compliance with all local liquor laws,
and health and sanitation regulations. - Ensure compliance with SOP’s
in all outlets. - Ensure compliance with requisition procedures.
- Conduct staff performance reviews in accordance with Highgate Hotel
standards. - Understand and be able to prepare payroll and tip
distribution. - Be involved in and/or conduct departmental and hotel
training (CARE, One to One), etc. - Coordinate all banquet related food
and beverage requirements with the appropriate departments. - Keep
kitchen informed of accurate counts for plating. - Review menu/service
with catering managers and banquet chef. - Maintain up to date details
on banquet functions and communicate to supervisors. - Conduct ongoing
training of captains/hourly employees to maintain standards of service.
- Make personal contact with guests and assist them with any requests.
- Supervise proper tabulation of all banquet checks and ensure that all checks
are presented to guests for signature. - Requisition liquor, etc.
for banquet bars. - Ensure safety, sanitation, and cleanliness of service
areas. - Oversee banquet set-up assignments.
- Ensure inspection
of all banquet areas for cleanliness and maintenance on a regular basis.
- Conduct menu classes and line-ups for all functions.
- Supervise
the work of banquet management and captains, and observe the performance
of hourly service personnel. - Control and maintain all service
equipment. Write service requests as necessary. - Ensure overall guest
satisfaction.
The ideal candidate for this position
- At least 2 years of progressive experience in a hotel or a related
field. - High school diploma required.
- Previous supervisory
responsibility preferred. - Strong knowledge of service standards,
and different service types (French, Russian, etc.). - Knowledge of food
and beverage preparation techniques, health department rules and regulations,
liquor laws and regulations. - Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20
pounds of force frequently or constantly to lift, carry, push, pull or otherwise
move objects. - Must be able to effectively communicate both verbally
and written, with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner. - Must be effective at listening
to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet
deadlines. - Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented manner. - Attend
all hotel required meetings and trainings. - Participate in M.O.D.
coverage as required. - Maintain regular attendance in compliance
with Highgate Hotel Standards, as required by scheduling, which will vary
according to the needs of the hotel. - Maintain high standards
of personal appearance and grooming, including wearing nametags. - Comply
with Highgate Hotel Standards and regulations to encourage safe and efficient
hotel operations. - Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions. - Must be effective
in handling problems, including anticipating, preventing, identifying
and solving problems as necessary. - Must be able to understand
and evaluate complex information, data, etc. from various sources to meet
appropriate objectives. - Must be able to maintain confidentiality
of information. - Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
This position is at a location where Hyatt is not
the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
